Desktop Support Specialist

For Assistance with the application process: View email address on click.appcast.io View phone number on click.appcast.io Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button. If you would like tobookmark this position for later review, click on the Bookmark link. If you would like to print a copy of this position for your records, click on the Print Preview link. Please see Special Instructions for more details. Required knowledge and skills: * The ability to learn technology skills, customer service skills and maintain confidentiality. * Must be able to display a professional appearance and work with the public. Posting Information Posting Information Position Title Position Title Student Worker: ITSM TEC-E Job Duties Assists with and supports customer inquiries related to IT Service Management ( ITSM ) processes, including providing department contact information, event scheduling and location details, and guidance on the use of ServiceNow. The position involves hands-on training to develop skills necessary for administering the ServiceNow platform, including managing incidents, service requests, and workflow automation. Responsibilities include troubleshooting user issues within ServiceNow, configuring platform features, and ensuring effective utilization of ITSM tools to meet organizational needs. Campus Locations Campus Locations Multiple Sites Nature of Position Nature of Position Part Time; # hours per week If Part Time, list Working Hours Salary $9.33 p/hr. Open Date Open Date 07/13/2026 Close Date Open Until Filled Yes Special Instructions Summary Required knowledge and skills: * The ability to learn technology skills, customer service skills and maintain confidentiality. * Must be able to display a professional appearance and work with the public. Qualifications The applicant may be requested to authorize the College to procure a consumer report(s) for employment purposes. We regret that the College is unable to sponsor employment Visas or consider individuals on time-limited Visa status. Qualifications Required knowledge and skills * The ability to learn technology skills, customer service skills, and maintain confidentiality. * Must be able to display a professional appearance and work with the public. Required experience * No required job experience Required educational background Must be enrolled in at least one credit hour at Butler Community College. Supplemental Questions Required fields are indicated with an asterisk (*). * Are you enrolled in at least one credit hour at Butler Community College? Yes No No, but I will be enrolled next semester. #J-18808-Ljbffr