System Engineer 2-TR-0046

REQUIRED:TO BE CONSIDERED FOR THIS POSITION YOU MUST HAVE AN ACTIVE TS/SCI W/ FULL SCOPE POLYGRAPH SECURITY CLEARANCE (U.S. CITIZENSHIP REQUIRED) As a System Engineer, you are responsible for providing support to our web-based mission application and its customers.This software product is a full life cycle software suite that provides audio & video ingest, storage, query, playback, analysis, and transcription features. Our application is used by national and tactical analysts on small systems (laptops) and large systems (server farms). You will be working with technologies including Amazon Web Services / VMs, Kubernetes, Docker, Grafana, Kabana, GitLab CI/CD, Jira, and Confluence. Responsibilities: Support the DevOps team in testing and troubleshooting our web application Collaborate with operations and development teams to identify testing needs and develop test plans Triage reported operational issues Perform daily monitoring of Tier 1 application health and status metrics Report issues detected during testing or system usage via the ticketing system Perform system and application installations, upgrades and production system security patching Evaluate emerging technologies and recommend solutions to improve reliability, performance, security, and operational efficiency Provide operational support and/or training to users Monitor and respond to application-related Jira Service Desk tickets Occasionally respond to mission-critical after-hours calls Participate in minor CONUS/OCONUS travel (~1–2 times per year)Required Skills: Experience with GitLab and CI/CD pipelinesExperience working in Linux environments (RHEL 8/9, Rocky 8/9)‎Experience designing, implementing, and maintaining secure, scalable, and highly available infrastructure solutions in AWS environmentsExperience troubleshooting complex infrastructure issues spanning multiple technology domains and environmentsExperience administering and optimizing AWS services including computing, networking, storage, identity management, monitoring, and backup/recovery capabilitiesExperience with GrafanaExperience with Jira and ConfluenceExperience providing customer support through Jira Service DeskDesired Skills:Familiarity with scripting languages (Bash, Python, Ruby)Familiarity with containerized applications, specifically using Docker/KubernetesFamiliarity with BDD testing frameworks (Cucumber, Spock, Behave)Familiarity with automated configuration management tools (Ansible, Salt, Puppet)Experience with ElasticSearch and KibanaExperience with HCI/AWS Cloud servicesExperience with STE/STN & OS hardeningExperience with IT Instances Authoritative Data Source (ADS)YOE / Degree Requirements: 10 years of experience with a Bachelor’s Degree in a technical discipline or 14 years without the degreeCompensation: We are committed to providing fair and competitive compensation. The salary range for this position is $78,000 to $250,000 per year. This range reflects the compensation offered across the locations where we hire. The exact salary will be determined based on the candidate's work location, specific role, skill set, and level of expertise.Benefits: We offer a comprehensive benefits package, including:Health Coverage: Medical, dental, and vision insuranceAdditional Insurance: Basic Life/AD&D, Voluntary Life/AD&D, Short and Long-Term Disability, Accident, Critical Illness, Hospitalization Indemnity, and Pet InsuranceRetirement Plan: 401(k) plan with company matchPaid Time Off: Generous PTO, paid holidays, parental leave, and moreWellness: Access to wellness programs and mental health supportProfessional Development: Opportunities for growth, including tuition reimbursementAdditional Perks:Flexible work arrangements, including remote work optionsFlexible Spending Accounts (FSAs)Employee referral programsBonus opportunitiesTechnology allowanceA diverse, inclusive, and supportive workplace culture