Customer Services Specialist

Job Description

Job Description

Customer Services Specialist

Jeannie Cleaning | Part/Full-Time/On-site | Monday–Friday

We do more than clean homes... We Make Lives Better!

 

We are looking for a new team member to assist clients by delivering an exceptional customer experience. This role blends caring client services, scheduling & administrative support, and heartfelt communication to support our MVP Team of technicians and keep our clients delighted.

Position Details

• Title: Customer Services Specialist
• Reports to: Director of Operations
• Hours: 30-40 hours, Monday–Friday, varies between 7:30 AM – 5:30 PM based on needs of the business. Schedules assigned weekly.
• Earning Potential: $20 hour + performance bonus (negotiable based on experience)
• Portage, MI In office role and must be able to report reliably for assigned shifts, including occasional 7:30 a.m. openings.Ideally lives within 20 minutes of the office.
• Start Date Sept 30, 2026
  

Core Responsibilities

Client Care & Communication

• Answer phone calls live and respond to emails within 24 business hours
• Build lasting relationships with clients through consistent, warm, professional communication
• Proactive follow-up: Make satisfaction or "happy" calls, review feedback after visits, and share praise or improvement requests with the appropriate team member.
• New client support: If applicable, respond to inquiries, explain services, assist with consultations or bookings, and confirm the details needed before a first cleaning.
• Turn every interaction into a positive, memorable experience

Daily Schedule Support

• Support for managing and optimizing daily cleaning schedules as needed
• Adopt and utilize our software to monitor bookings, adjustments, and team assignments
• Respond to call-outs, skips, and reschedules; communicate changes to clients and technicians; and keep client preferences and job notes accurate.

Reporting & Operations

• Flexible and available to support opening or closing the office as needed
• Assist with other office duties as needed

 

Our Ideal Candidate - GWC: Gets It, Wants It, Has the Capacity

We are looking for someone who embodies our core values of Caring, Excellence, and Community. If you are someone who shows up with a smile, has a servant's heart, and the drive to grow, we want to meet you.

Character & Values

• Warm, friendly, and professional. Smiles easily and genuinely
• Cares deeply about helping others; understands listening and problem-solving
• Wants to make a real difference in clients' lives and in our community
• Trustworthy, honest, and reliable in all interactions

Skills & Strengths

• Excellent verbal and written communication skills
• Strong problem-solving ability. Listens carefully, stays calm under pressure, and resourceful
• Highly organized and self-motivated with the ability to manage multiple priorities
• Knowledgeable and comfortable with technology
• Loves to learn new things and is eager to grow with the company

Work Style

• Team player who thrives in a collaborative, positive environment
• Enjoys customer service and support as a core part of the role
• Ready to grow with us and sees this as a career, not just a job

Minimum Qualifications

• 21 years of age or older
• 2 years of customer service experience
• Able to communicate clearly and professionally with clients and team members by phone, email, and text in English.
• Excellent computer skills: Email, texting, spreadsheets, word documents, Chrome Browser
• Excellent problem-solving skills

 

Why Join Jeannie Cleaning?

At Jeannie Cleaning, we believe work can be fun, rewarding, and full of purpose.

• Competitive Pay
• Benefits Package - Health, Vision, Dental, and Life Insurance available (full-time employees)
• Positive, Drama-Free Culture - a workplace where kindness and respect guide everything
• No Nights, No Weekends - a schedule that supports your life
• Growth & Advancement - we invest in your personal and professional development
• Community Impact - be part of something bigger through charity work and local events

 

Apply Today and Help Us Make Lives Better!