Dallas-Based Head of Customer Experience & AI Ops
Jiffy.com
Jiffy.com in Dallas seeks a seasoned Manager of Customer Service to own the frontline, service levels, and end-to-end operations. You will lead the Dallas team onsite, drive CSAT/NPS, and build a scalable, AI-native support motion that reduces headcount while improving experience. You’ll partner with the President and COO and VP of Operations to set standards, implement QA, and develop workforce planning, escalation playbooks, and data‑driven improvements across channels. #J-18808-Ljbffr Jiffy.com
Vacancy posted 2 days ago
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