Patient Home Draw Coordinator (TEMP)

:

Patient Home Draw Coordinator (TEMP POSITION)- Wallingford, CT

• Monday-Friday 8:00a-4:30p

*Proof of COVID-19 vaccination will be required

Job Accountabilities (Responsibilities) :

Responsible for resolving all client concerns regarding patients that require a home draw. Troubleshoot inquiries from all sources (i.e., Client Services/Sales). Develop and maintain schedule for phlebotomists assigned to the home-draw patient. Client notification and follow up required on these and more complex issues. Resolve all concerns to satisfaction of client and patient.

• Handle all concerns regarding patient home draws. These concerns are received by telephone, in writing/FAX and in person. Calls are the result of a specific need for a home draw based on patient/client need or to resolve a previously poor collection at a PSC. Call volume may be heavy at times.
• Daily logs/schedules will be developed and tracked to completion for field phlebotomists to complete the home draws in a timely manner.
• Document reporting or call history will be maintained for department metrics.
• The Coordinator will contact the client or patient to resolve routine matters related to patient testing. Patients may also be called to schedule at home services.
• Use established protocols for reporting client complaints.
• Provide research and resolution on complex issues, including those that have been referred by Client Services.
• Voluntarily backs up in-house phlebotomists, when needed.
• May provide training to new hires.
• Recognize quality service issues and provide feedback to appropriate personnel on opportunities for improvement.
• May assist Group Leader in the delegation of work in the absence of the supervisor or manager.
• Has ongoing responsibility to maximize department quality and productivity by monitoring service levels and minimizing abandoned calls.
• Must exhibit comfortable interaction with technical staff and other departments.
• May handle specimens.

QUALIFICATIONS

Required Work Experience:

• 2-5 years clinical laboratory and/or customer service experience required

Preferred Work Experience:

• Experience in a Call Center environment preferred
• Some data entry experience preferred
• Customer service background preferred
• Previous medical or clinical laboratory background preferred

Physical and Mental Requirements:

• Occasionally lifting up to 25 pounds
• May require extended periods of focus
• May require extended periods of sitting or standing
• Ability to manage stress
• Capable of handling multiple priorities in a high volume setting
• Must be able to handle a large volume of calls quickly and professionally.

Knowledge:

• Medical terminology helpful
• Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)

Skills:

• Basic typing and computer skills
• Strong teamwork skills
• Strong communication skills Strong communication skills
• Strong problem-solving skills
• Ability able to operate basic office equipment.
• Strong sense of integrity
• Willingness to accept additional responsibilities with a positive attitude

EDUCATIONHigh School Diploma or Equivalent

2025-51953

Job Type: Full-time

Salary: $19.83 - $21.74 per hour

Schedule:

• Day shift
• Monday to Friday

Travel requirement:

• Travel

Experience:

• Phlebotomy: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Wallingford, CT 06492: Relocate before starting work (Required)

Work Location: In person