Assistant Ticket Manager & Business Operations

Job Title

Ticket & Business Operations Assistant

Job Description

Assists in managing and coordinating the business and service programs of Alabama A&M University (AAMU) Athletics Business Office. The Ticket & Business Operations Assistant participates in the daily sale and assignment of tickets for athletic events, provides support and assistance for athletic ticket operations, and performs duties essential to the Athletic Business Office.

Examples of Duties

Essential Duties and Responsibilities:

• Handles daily ticket office sales and provides customer support as it relates to online and in-person ticket sales, including proficiency with the athletics ticketing system.
• Maintains appropriate ticket sales records.
• Follows all NCAA, university, and athletics department policies and procedures as they relate to cash/revenue collection and inventory control.
• Provides administrative support to the Athletics Business Office and part-time coaches.
• Prepares and inputs requisitions in the Banner system for assigned Olympic sports and the Athletics Business Office.
• Contributes to the overall success of the athletics department by performing other duties and responsibilities as assigned by the Vice President and Director of Athletics and/or their designee.
• Performs some weekend and evening job duties.
• Performs other duties as assigned.

Typical Qualifications

Minimum Position Requirements (including certifications, licenses, etc.):

• Bachelor's degree in business or other related field and at least two (2) years of business, sales experience, and customer service experience in an athletic department or other customer-related environment.
OR
• An equivalent combination of relevant education and/or experience.

Supplemental Information

Knowledge, Skills, and Abilities:

• Proficiency with the athletics ticketing system
• Strong business operations skills
• Strong verbal and written communication skills
• Excellent interpersonal skills
• Proficiency with computers and the internet, specifically Microsoft Excel and Word
• Good organizational and time management skills
• A professional demeanor
• Ability to work effectively in a high-energy environment with people of other cultures and backgrounds
• Ability to work some weekends and evenings
• Ability to multitask and use critical thinking skills