Business Operations Manager

Job Description

Job Description

Restoration Operations Manager

RestoPros of the Sandhills | Fayetteville, Southern Pines, Sanford, NC

Lead the team. Own the workflow. Help people recover.

RestoPros of the Sandhills is seeking a hands-on, relationship-driven Restoration Operations Manager to lead daily operations across residential and commercial water damage mitigation, mold remediation, fire and smoke restoration, odor removal, and rebuild projects.

This is a working leadership role for someone who can organize crews, solve problems in the field, communicate confidently with customers, and keep multiple projects moving. You will work directly with the owner and coordinate with our Mitigation Manager, technicians, office staff, and subcontractors to deliver quality work, protect profitability, and build lasting customer relationships.

The right candidate takes ownership, holds people accountable, and understands that successful restoration requires both technical execution and compassionate customer service.

What You’ll Do

Lead daily operations and project delivery

• Own daily scheduling, dispatch, staffing, and resource coordination across active projects.
• Coordinate mitigation, remediation, and rebuild activities, including clear handoffs between crews and subcontractors.
• Review scopes, estimates, schedules, and budgets to establish realistic plans and identify missing work before it causes delays.
• Monitor job progress, labor, materials, subcontractor costs, and completion timelines; address problems early.
• Coordinate scope changes and obtain appropriate approvals before additional work proceeds.
• Visit job sites regularly, perform quality checks, and assist with fieldwork when needed.

Develop and support the team

• Set clear daily priorities and expectations for workmanship, productivity, communication, and professionalism.
• Coach and mentor team members, identify training needs, and support employee onboarding.
• Reinforce safe work practices, proper equipment use, and applicable IICRC standards and company procedures.
• Coordinate equipment readiness, vehicle upkeep, inventory, and supply purchasing to keep crews prepared.

Own the customer experience

• Keep homeowners, commercial clients, referral partners, and subcontractors informed about project status, next steps, and expectations.
• Resolve customer concerns promptly and professionally, escalating issues to the owner when appropriate.
• Coordinate project completion, punch lists, and final walkthroughs.
• Represent RestoPros professionally in customers’ homes, at job sites, and throughout the community.

Strengthen documentation, profitability, and growth

• Ensure job files contain accurate authorizations, photographs, moisture readings and drying records where applicable, work notes, scope changes, and completion documentation.
• Work with the office to provide complete, timely information for estimating, invoicing, and payment follow-up.
• Track operational performance, including response times, project cycle time, labor efficiency, job profitability, and customer satisfaction.
• Improve procedures that make our work more consistent, efficient, and accountable.
• Maintain relationships with property managers, plumbers, insurance professionals, commercial partners, and other referral sources.
• Identify new service opportunities and follow through on leads in coordination with the owner.

What You Bring

• Five or more years of relevant experience in restoration, mitigation, remediation, construction operations, or a closely related field, including experience leading crews or managing projects.
• Working knowledge of water damage mitigation, structural drying, mold remediation, and restoration project workflows.
• Demonstrated ability to manage multiple jobs, prioritize urgent needs, and follow through on commitments.
• Experience managing schedules, budgets, job costs, subcontractors, and customer expectations.
• Strong leadership, organization, communication, and problem-solving skills.
• A calm, professional approach when helping customers through stressful situations.
• Comfort using estimating, documentation, scheduling, and business software. Experience with Xactimate, Xcelerate, Encircle, QuickBooks Online, CRM platforms, and Microsoft Outlook is valuable; proficiency in every platform is not required.
• A valid driver’s license and ability to travel throughout our service area.
• Ability to perform essential office and field duties, with or without reasonable accommodation.

Preferred Qualifications

• IICRC Water Restoration Technician ( WRT ) certification.
• IICRC Applied Microbial Remediation Technician ( AMRT ) certification.
• Additional IICRC certifications in structural drying, fire and smoke restoration, or odor control.
• OSHA 30-hour training.
• Experience coordinating reconstruction and subcontracted trades.
• Experience reviewing restoration estimates and supporting insurance-related project documentation.
• Project management training or PMP certification.
• Experience developing referral relationships and generating repeat business.

Compensation and Benefits

• Competitive base salary.
• Uncapped commission opportunities and performance bonuses under the company’s compensation plan.
• Company vehicle or mileage reimbursement/vehicle allowance, based on the position’s arrangement.
• Company phone or phone allowance and necessary technology tools.
• Paid time off and vacation.
• Health, dental, and vision coverage options, subject to plan eligibility and terms.

Schedule: Full-time, split between the office and job sites.

About RestoPros of the Sandhills

We are a locally owned, veteran-owned restoration business serving Fayetteville, Southern Pines, Sanford, and surrounding Sandhills communities. We help residential and commercial customers recover from water, mold, fire, smoke, odor, and storm damage, and coordinate the rebuild work needed to restore their properties.

Our team values service, integrity, accountability, and caring for people. Veterans, transitioning service members, National Guard and Reserve members, and military spouses are encouraged to apply.

Apply Today

If you’re ready to lead from the front, build a dependable team, and help grow a restoration business, we want to hear from you.

Apply through ZipRecruiter with your resume and a brief description of your restoration experience, leadership background, and relevant certifications.

RestoPros of the Sandhills is an equal opportunity employer.

 

Company Description

RestoPros is one of the fastest-growing restoration companies in the country—and we’re expanding rapidly into Fayetteville, Southern Pines, Sanford, and the surrounding areas! We specialize in fast, professional response to water, fire, smoke, mold, and storm damage for both residential and commercial clients.
Our growth is powered by a commitment to white-glove service, built on the core values of respect, trust, integrity, and exceptional customer care. Joining RestoPros of the Sandhills means being part of a company known for premium quality and lasting relationships.

Company Description

RestoPros is one of the fastest-growing restoration companies in the country—and we’re expanding rapidly into Fayetteville, Southern Pines, Sanford, and the surrounding areas! We specialize in fast, professional response to water, fire, smoke, mold, and storm damage for both residential and commercial clients.\rOur growth is powered by a commitment to white-glove service, built on the core values of respect, trust, integrity, and exceptional customer care. Joining RestoPros of the Sandhills means being part of a company known for premium quality and lasting relationships.