Scheduling Coordinator - Full-Time M-F - Digestive Health Institute - St Petersburg

Scheduling Coordinator

The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve: scheduling, rescheduling, and cancellation of single/multiple tests and procedures. This scheduling coordinator will support 2-3 providers with procedure scheduling.

What you will do:

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
• Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
• Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
• Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
• Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• Identifies customer service issues and resolves or initiates necessary follow-up.
• Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
• Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Qualifications:

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.
• One (1) year of retail, customer service or health care.
• Computer experience required.

About the organization:

The Florida Medical Clinic Orlando Health Digestive Health Institute offers an expansive scope of services to care for patients facing conditions affecting the digestive tract and gastrointestinal organs. Led by world-renowned physicians, our highly skilled clinical team utilizes advanced technologies and procedures to ensure effective care options and successful outcomes.