Member Solutions Advisor

Member Solutions Advisor

FCU HQ - Gainesville, FL

Description

Join Our Team at Florida Credit Union – Where Your Future Shines Bright!

About Us:

At Florida Credit Union, our mission is clear: to enhance the lives of our Florida neighbors through exceptional financial services. When you become a part of our team, you're not just starting a new job; you're joining a vibrant community dedicated to making a positive impact. We pride ourselves on fostering a dynamic, collaborative work environment where every team member is valued and supported.

Why You'll Love Working with Us:

• Dynamic Team Environment: Work in a supportive and collaborative atmosphere where your ideas and contributions are valued.
• Extensive Training: Receive comprehensive training to ensure you're set up for success from day one.
• Exceptional Benefits: Enjoy a competitive benefits package designed with your well-being in mind.
• Career Growth: Explore numerous opportunities for professional development and advancement within our organization.

Position Overview:

Performs activities in the Member Solutions Department by maintaining communication with members that may be experiencing difficulty in meeting their financial obligations in accordance with policies, goals and objectives established by the SVP Credit Services by performing the following duties.

Your Key Responsibilities:

• Maintain communication with members via phone, text or email to provide solutions to help FCU members through any current hardship.
• Maintain communication with FCU branches and other departments to ensure timely efficient resolution of any member issues.
• Collect documentation and negotiate requests for refinances, modification, or other loss mitigation requests.
• Working cooperatively with FCU legal counsel and with other Credit Advisors in a team environment for long-term account resolution.
• Ensure compliance with appropriate laws including CCPA, BSA, OFAC, CFBP, SCRA, FCRA, etc.

What We're Looking For:

• A high school diploma or GED combined with 1-3 years of related experience, or an equivalent mix of education and hands-on experience.
• A current driver's license.

Ready to Make a Difference?

If you're passionate about supporting your community and eager to grow your career with a team that truly cares, we want to hear from you! Apply today and take the first step towards a rewarding career with Florida Credit Union.

Become a vital part of our mission to support and uplift our members – apply now!