Personal Banker II

Personal Banker IIIt's about interactions more than transactions.Do you love serving others and being a helpful hand regardless of the issue? Do people often tell you that you brought them joy just by being you? Are you known for your ability to adapt in everchanging fast paced environments?At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled banking services.Who you are:As a Personal Banker II, you are the first point of contact for many of our customers, and you set the standard for what it means to bank with us. Our personal bankers believe in trust, integrity, and building relationships with our customers, who span generations. They're empathetic problem-solvers who consistently deliver our kind of banking experience—the kind that makes people want to stop by the bank and say hello.What you'll do:Manage an assigned portfolio of customers with a focus on acquisition, expansion and retention of customersMaintain a high level of proficiency regarding all Frost products, with a particularly high level of expertise on all deposit and loan products. This is necessary to effectively educate customers on these productsProvide transactional services to include accepting deposits, payments, and check cashing, as neededUse all opportunities to meet assigned sales goals for deposit and loan products by discussing personal financial needs with customers and present product and service solutions to our customers in which Frost can best serve their needsEducate and advise customers about products and servicesWork effectively and amicably with all Frost bankers and customersMaking outbound phone calls to customers for service, sales and onboarding effortsKeep abreast of current product, technology and industry trendsManage risk and actively practice loss preventionEnsure that the quality of service given to customers is prompt, efficient, accurate and courteousAlways take action using Integrity, Caring, and Excellence to achieve all-win outcomesWhat you'll need:Required Availability: Monday–Friday, 7:45am–6:15pm with Rotating Saturdays, 8:45am–1:15pmExcellent written and verbal communication skillsOrganizational skillsProficient in Microsoft computer applicationsAdditional Preferred Skills:Bachelor's degreeFrost Benefits:Medical, dental, vision, long-term disability, and life insurance401(k) matchingGenerous holiday and paid time off scheduleTuition reimbursementExtensive health and wellness programs, including our Employee Assistance ProgramReferral bonus program + more!Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it's about being part of something bigger. If this sounds like you, we encourage you to apply and see what's possible at Frost.