Dental Receptionist

SALINE DENTAL GROUP, P.L.L.C. is a dental care provider located at 3001 Horizon Street, Bryant, Arkansas, in the United States. Dedicated to serving the local community, the company is committed to ensuring high-quality dental services in a welcoming and professional environment. As a trusted name in the region, SALINE DENTAL focuses on patient satisfaction and provides comprehensive oral care solutions to meet the diverse needs of its patients. Role Description This is a full-time, on-site role for a Dental Receptionist, located in the Little Rock Metropolitan Area. The Dental Receptionist will be responsible for performing front desk management tasks, which include greeting and assisting patients, scheduling appointments, handling phone inquiries, and maintaining accurate patient records. The role requires providing excellent customer service, managing day-to-day administrative duties, and acting as the first point of contact between the dental office and its patients. Overall Duties Greet patients warmly and efficiently manage patient check-in and check-out processes using dental practice management software such as Open Dental (preferred), Dentrix, or Eaglesoft Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification using systems like Epic, Meditech, or Athenahealth Schedule appointments accurately utilizing medical scheduling systems and multi-line phone systems while maintaining optimal clinic flow Collect payments, process co-pays, and perform medical collection activities with attention to detail and HIPAA compliance Review and update patient records, ensuring all documentation aligns with health information management standards including EMR (Electronic Medical Records) systems like Open Dental (preferred) Assist with intake procedures, including collecting patient information and updating medical history forms Maintain organized medical records, file documents securely, and ensure confidentiality in accordance with HIPAA regulations Support clinical staff with administrative tasks such as CPT coding, ICD-9/10 coding, and documentation review for accurate billing and care plans Manage front desk operations efficiently by answering multi-line phones with professional phone etiquette and providing excellent patient service Front Desk & Patient Experience Greet and acknowledge all patients and visitors promptly and professionally Answer and route phone calls, record and retrieve messages, and respond to inquiries Provide accurate information about the practice, services, and staff Maintain a clean, organized reception area Monitor patient flow and communicate delays to appropriate staff Memorize and deliver approved scripts in person and over the phone Maintain a positive, friendly atmosphere at all times Scheduling & Coordination Schedule and confirm patient appointments based on provider capacity and production goals Coordinate specialist referrals, including sending x-rays and documentation Ensure patient records and required forms are complete upon arrival (HIPAA, medical history, contact info) Request and confirm receipt of prior dental records and x-rays when needed Administrative & Clerical Support Open the office and prepare for daily operations Draft correspondence to patients and insurance providers Organize and maintain paper and electronic patient files Collect, sort, and distribute mail and deliveries Input and update data accurately in practice management systems Maintain records for completeness, accuracy, and regulatory compliance Insurance & Financial Support Accept and record patient payments (in-office, mail, and phone) Balance credit transactions and provide basic financial clerical support Present financing options and assist with payment arrangements Submit electronic and paper insurance claims Follow up on outstanding insurance claims and pre-authorizations Respond to explanations of benefits (EOBs) Operate and maintain front desk equipment Learn and adapt to new office technologies as implemented Working Conditions & Physical Requirements Sitting: approximately 80% Standing/walking: approximately 20% Ability to lift up to 35 pounds (equipment and supplies) Moderate noise levels in a medical, office, and lab environment Frequent interaction with patients, staff, and visitors Near vision required for computer work and office equipment Ability to hear and communicate clearly by phone and in person Strong typing skills and hand dexterity Work Requirements Strong interpersonal and customer service skills Professional appearance and demeanor Ability to handle multiple tasks and deadlines efficiently Comfortable working independently and in a team environment Detail-oriented with strong organizational skills Ability to maintain confidentiality in compliance with HIPAA Adherence to OSHA safety guidelines and office policies Comfortable working in a clinical environment, including exposure to blood and odors Willingness to assist in other areas of the office as needed Occasional travel for training or continuing education may be required Proven experience as a Medical Receptionist or Dental Receptionist in a healthcare or dental clinic setting Strong knowledge of dental terminology, medical terminology, ICD-9/10 coding, CPT coding, and medical billing processes Familiarity with EMR/EHR systems such as Open Dental (preferred), Dentrix, Eaglesoft, eClinicalWorks, Meditech, or Athenahealth Experience with insurance verification procedures including Medicare and Medicaid guidelines Excellent computer skills including proficiency in Microsoft Office suite and office management software Exceptional customer service skills paired with professional phone etiquette and strong organizational abilities Ability to handle sensitive information discreetly in compliance with HIPAA standards Bilingual abilities are a plus to serve diverse patient populations Prior clinic experience or healthcare office experience is highly preferred Qualifications Proficiency in Appointment Scheduling and receptionist duties, including managing calendars and maintaining organized records Knowledge of basic Dental Care procedures and familiarity with the terminology and processes involved Strong Phone Etiquette and customer service skills Excellent Communication skills, both verbal and written, for interactions with patients and staff Ability to work collaboratively in a team environment and manage time efficiently Previous experience in a dental office or healthcare setting is preferred Proficiency with dental office management software is a plus High school diploma or equivalent Minimum of 1 year of dental office experience Typing speed of at least 40 WPM with accuracy Current CPR certification Preferred Qualifications 2+ years of dental office experience Post-secondary coursework Special Requirements Employment may be contingent upon successful completion of a background check Benefits Package Medical Insurance Paid Time Off (PTO) 401(k) Performance Bonuses Short- and Long-Term Disability Join us to be part of a dedicated team committed to delivering top-tier dental care! Your expertise will help create a welcoming environment where patients feel valued and cared for every step of the way. #J-18808-Ljbffr SALINE DENTAL GROUP, P.L.L.C.