Director, Product Design

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.

While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As Director, Product Design, you shape the future of our platform by driving strategic initiatives and setting a high standard of excellence across our Revenue product design efforts (getting customers, managing leads, communicating) — one where AI is a core part of how the team designs and ships, not a bolt-on skill. You ensure a cohesive and impactful experience for our service professionals (our Pros) — including the AI-powered and agentic experiences that are increasingly central to that product surface. You collaborate closely with Design, Product, and Engineering leaders to develop best-in-class products and innovative solutions that meet current customer needs while laying the foundation for long-term growth, using AI to expand what the team can explore, prototype, and validate along the way. You report to the VP of Design and partner with executive design leadership to establish best practices — including how the org uses AI to increase design velocity and quality — mentor design leaders, and elevate design strategy across HCP. While this is a leadership role, you stay close to the craft: personally prototyping ideas, especially with AI-assisted tools, to set the bar rather than direct it from a distance. Our team is passionate, empathetic, hard-working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Define design strategy for designated product domains across Revenue, including how AI-driven features and agentic workflows fit into the Pro experience
• Collaborate with key cross-functional partners across Product, Engineering, and Business Operations
• Strategize on product design roadmaps and priorities with executive leaders
• Ensure strong design practices from concept through launch to deliver high-quality product experiences
• Champion the adoption of AI-assisted design and prototyping tools across the team while staying hands-on in prototyping ideas to increase speed and quality, explore direction, and set a high standard of craft
• Model strong communication and influence across a diverse group of stakeholders
• Leverage data, research, and AI-assisted analysis to establish clear points of view on product direction
• Partner with product design leaders to ensure a single, cohesive user experience across all product areas, including consistent patterns for AI-powered features
• Spearhead critical initiatives to elevate design processes, craft, and execution standards — reimagining workflows wherever AI can create real leverage
• Mentor, inspire, and grow members of the broader product design organization, including their fluency with AI tools and modern design practice

Qualifications:

• 12+ years of experience successfully shipping digital products and features end-to-end
• 5+ years of experience directly managing and leading teams of product designers
• Bachelor's degree in Product Design, Human-Computer Interaction, or a related field, or equivalent work experience
• Proven expertise with modern design platforms (i.e. Figma, Adobe Creative Suite) and fluency with AI-native tools (e.g. Figma AI, Claude, ChatGPT, or similar)
• Experience working in Agile development environments using collaboration tools (i.e. Jira, Confluence)
• Portfolio URL or PDF showcasing examples of mobile and responsive web product design
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
• Experience designing or overseeing AI-powered product experiences (e.g., chat/agent interfaces, personalization, generative content) is a strong plus

What will help you succeed:

• Expert knowledge of user experience, interaction design, and information architecture across responsive web, iOS, and Android platforms
• A clear point of view on how AI is reshaping product design practice, team structure, and the designer's role — and genuine enthusiasm for evolving your own practice as those norms shift
• Entrepreneurial mindset with a passion for building scalable business solutions
• Excellent communication skills, including the ability to articulate design rationale and trade-offs around AI-driven features to executive leadership and the C-suite
• Strong project planning, time management, and cross-functional collaboration abilities
• Deep understanding of business outcomes with the ability to leverage data analytics, user testing, and AI-assisted research synthesis to inform design decisions
• Comfort operating with blurred traditional craft boundaries — e.g., designers who prototype in code with AI assistance, or move fluidly between research, UX, and content
• A rich portfolio of active, self-directed exploration showing either an exceptional breadth of cross-functional interests or a profound depth of specialized mastery
• Personal resilience to learn from scratch, unlearn outdated workflows, and thrive in ambiguity as tools and practices keep shifting

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $175K-210K + 10% bonus + Equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

Privacy Notice for California Job Candidates - Housecall Pro

Use of Artificial Intelligence in Hiring and Engagement Processes: we may use artificial intelligence (AI)-powered tools to support the review and evaluation of employment and independent contractor applications, including screening and qualification assessments. All final hiring and engagement decisions are made by human representatives, not AI tools.