Front Office Coordinator

Front Office Manager

Hearing Unlimited, an established private practice in the Eastern Pittsburgh area is seeking an energetic, motivated, and detail-oriented individual to lead our front office operations. This role is key in creating a welcoming environment for patients while ensuring smooth, efficient, and high-quality daily operations.

Key Responsibilities:

• Manage incoming patient calls and maintain an organized, efficient schedule
• Confidently handle a high volume of phone calls while delivering excellent service
• Contact patients to confirm appointments and minimize gaps in scheduling
• Track and report daily scheduling metrics, including adherence to company phone call performance standards
• Professionally handle telephone inquiries and patient requests
• Greet patients promptly and provide exceptional, quality customer service
• Maintain accurate patient records within the scheduling system with a high level of attention to detail
• Prepare and type correspondence for providers and staff
• Oversee daily front office operations while fostering a professional, high-quality workplace
• Coordinate appointments to optimize both patient satisfaction and operational efficiency
• Create and update electronic health records (EHR) with precision and accuracy
• Verify patient insurance information thoroughly

Qualifications:

High School Diploma or GED required; Associate degree preferred. Minimum of 2 years of front office experience, ideally in a medical setting. Proficiency in Microsoft Office (Word, Excel, Outlook). Strong attention to detail with the ability to maintain accuracy in a fast-paced environment. Comfortable managing high call volumes and not hesitant to answer phones. Ability to follow and meet company phone call metrics and performance expectations. Ability to work independently and stay organized. Flexible and adaptable to changing environments.

Preferred Skills & Attributes:

Excellent interpersonal and customer service skills. Strong ability to manage high call volumes while maintaining professionalism. Strong organizational and time-management skills. Clear and effective communication abilities. A proactive mindset with a keen eye for detail and quality.

We offer a competitive hourly range along with paid holidays, paid time off, healthcare (paid in part by practice) after 90 days as well as a retirement plan and profit sharing. Growth opportunities available for a motivated candidate. Hours for the position are Monday - Friday 7:30AM - 4PM.