Personal Banker I

Job Description It’s about interactions more than transactions. Do you love serving others and being a helpful hand regardless of the issue? Do people often tell you that you brought them joy just by being you? Are you known for your ability to adapt in everchanging fast paced environments? At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. We’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services. Who You Are As a Personal Banker I, you are the first point of contact for many of our customers and you set the standard for what it means to bank with us. Our personal bankers believe in trust, integrity and building relationships with our customers, who span generations. They’re empathetic problem‑solvers who consistently deliver our kind of banking experience—the kind that makes people want to stop by the bank and say hello. What You’ll Do Provide coverage in both personal banking and teller services while meeting consumer banking performance standards. Educate and advise customers on deposits, loans and provide support for any service or account maintenance issues. Stand firm in integrity and use good judgment in every situation. Provide teller services, including deposits, payments and check cashing in compliance with established bank policies and procedures. Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions. Manage risk while actively practicing loss prevention. Attend both teller and personal banking training to stay current with information and remain familiar with applicable policies, laws, regulations and Bank Secrecy Act policies. Develop relationships with clients; desire to be their point of contact – they know your name and you know theirs. Provide advice and guidance and help people along their financial journey. Always take action using Integrity, Caring and Excellence to achieve all‑win outcomes. What You’ll Need Required availability: Monday‑Friday, 7:45 am‑6:15 pm with rotating Saturdays, 8:45 am‑1:15 pm. Exceptional customer service skills. Proficiency in Microsoft applications. Excellent written and verbal communication skills. Additional Preferred Skills Cash‑handling experience. College hours. Experience in dealing with fraud, protecting customers’ money and building trust so clients feel comfortable and safe. Frost Benefits At Frost, we care about your health, your family and your future and strive to have our benefits reflect that. This includes: Medical, dental, vision, long‑term disability and life insurance. 401(k) matching. Generous holiday and paid time off schedule. Tuition reimbursement. Extensive health and wellness programs, including our Employee Assistance Program. Referral bonus program and more! Since 1868, Frost has dedicated its expertise to providing exceptional banking, investment and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. If this sounds like you, we encourage you to apply and see what’s possible at Frost. #J-18808-Ljbffr