Patient Access Assistant I - Waynesboro - Days

General Summary

Works under direct supervision. Represents the System in a professional manner, using good customer service practices in the performance of the following duties: Inpatient admissions, Registration, Patient Arrival, and Kiosk support. Performs a variety of functions including, but not limited to; pre-service outreach to patients, greeting all customers with a warm and personal greeting, promotion and support of self-service tools, interviewing, preparing admitting and other related forms, assigning rooms for inpatients (as appropriate), monitor waiting areas, and preparing information and charges for billing purposes. Also performs a variety of functions related to cashiering and insurance verification.

Shift

Part Time, Days, Hours may vary between hours of 5:30a-6p; weekend and holiday rotation required

Duties and Responsibilities

Essential Functions:

• Conducts patient interview to collect accurate financial, biographic and demographic information for admission or registration.

• Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization, as applicable.

• Prepares pre-admission and admitting forms, facilitates room transfers, prepares admitting and discharge reports.

• Reviews pre-arrival, pre-admission, and admission information to ascertain missing registration components, verify insurance coverage and eligibility.

• Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.

• Makes bed assignments based on patient preference, condition and diagnosis.

• Receives payments from patients and issues receipts. Works with the patient while investigating overpayments and researching other outstanding accounts for additional resource funding.

• Reconciles daily cash and verifies account balances.

• Compiles and distributes information regarding patients' personal, insurance and financial status. Provides appropriate forms to billing and other departments.

• Reviews and prepares admitting and death or birth records to ensure compliance with medical-legal requirements.

• Verifies insurance benefits assigned to the organization to determine if insurance coverage meets appropriate standards. Corresponds with patients to acquire required authorizations and assignments of benefits.

• Maintains the insurance master file and updates as necessary.

• Works with appropriate sources to coordinate precertification requirements with PROs, HMOs and other contractual third parties.

• Assist patients with self-registration and arrival tasks on Welcome Kiosks or on patients' personal devices.

• Receives payments from patients via the kiosk, manually when applicable, and issues receipts when requested.

• Works with the patient while investigating overpayments, researching or collecting outstanding account balances, payment plan options, and information on resource funding.

Common Expectations:

• Types and/or compiles correspondence and reports, photocopies information, files information, answers the telephone, takes messages and directs calls.

• Prepares and maintains records of patient charges.

• Maintains department records, reports, files and census statistics as required.

• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.

• Participates in educational programs and inservice meetings.

• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

• Provides outstanding service to all customers: Proactively approach and greet all guests with a warm and personal greeting.

• Fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

Minimum Education:

• High School Diploma or GED High School or G.E.D Required

Work Experience:

• Less than 1 year 3 - 6 months Required

Courses and Training:

• 6-8 week in-house registration procedures and medical terminology courses Upon Hire Required

Knowledge, Skills, and Abilities:

• Excellent communication and interpersonal skills

Benefits Offered:

• Comprehensive health benefits

• Flexible spending and health savings accounts

• Retirement savings plan

• Paid time off (PTO)

• Short-term disability

• Education assistance

• Financial education and support, including DailyPay

• Wellness and Wellbeing programs

• Caregiver support via Wellthy

• Childcare referral service via Wellthy

Quality of Life

Franklin County, named after Benjamin Franklin, was officially formed in 1784. One of its two main towns, the borough of Chambersburg, lies 13 miles north of Maryland and is known for its "green, safe environment." In the southern part of Franklin County, the borough of Waynesboro sits just two miles north of the Mason-Dixon Line and is known for its rich industrial history.

Franklin County is in the heart of Central Pennsylvania, where you'll find mountains, lakes and a picturesque countryside coupled with theater, music, skiing, hunting, fishing and much more. We're in the heart of America's fruit orchards, so peaches, apples and lots of other local produce are available close by. The area features local wineries and breweries, along with a vibrant arts scene at the historic Capitol Theatre and Totem Pole Playhouse. Franklin County merges the best of small-town friendliness with easy access to metropolitan areas. (Patient population: 154,000)

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.