Account Manager

Account Manager Location: Franklin, TN, US Employment Type: FULL_TIME You Matter Make a difference every day in the lives of the underserved Join a mission driven organization with a people first culture Excellent career growth opportunities Join us and find a career that supports: Caring for overlooked, underserved, and vulnerable patients Autonomy in a warm team environment Growth and training Perks and Benefits In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster a work, life balance for team members and their family to support physical, mental, and financial wellbeing including: DailyPay, receive your money as you earn it! Tuition Assistance and dependent Scholarships Employee Assistance Program (EAP) including free counseling and health coaching Company paid life insurance Tax free Health Spending Accounts (HSA) Wellness program featuring fitness memberships and product discounts Preferred banking partnership and discounted rates for home and auto loans Why Us Now is your moment to make a difference in the lives of the underserved. If there is one unifying characteristic of everyone on our team, it is the deep desire to make a difference by helping society's most vulnerable and often overlooked individuals. Every day we have the distinct honor and responsibility to show up with non-judgmental compassion to provide hope and healing to those who need it most. For those whose calling it is to serve others, now is your moment to join our mission to provide quality care to every patient with compassion, collaboration, and innovation, to live our mantra to “Always Do The Right Thing!”, and to collectively do our part to heal the world, one patient at a time. Wellpath sees hundreds of thousands of unique individuals in their facilities month over month and a very large percent of those individuals receive direct clinical care, which includes lives saved by Narcan. We offer ongoing training and development opportunities for licensed and unlicensed healthcare team members, and have best in class clinical resources for training, education, and point of care support. How you make a difference The Account Manager serves as the primary client liaison and single point of contact for assigned Federal Bureau of Prisons (FBOP) accounts. This role provides oversight of day-to-day operational performance, client satisfaction, and governance activities while ensuring contractual obligations and service level expectations are consistently achieved. The position coordinates activities across scheduling, referral management, provider network operations, medical records, claims, and reporting functions to support effective healthcare delivery. The Account Manager builds strong relationships with clients, providers, and internal teams while driving operational excellence, accountability, and continuous improvement. Key Responsibilities Serve as the primary client liaison and point of contact for assigned FBOP institutions. Coordinate operational activities across Scheduling, Network Development, Operations, Medical Records, Claims, and other internal departments. Oversee the referral lifecycle, appointment scheduling, provider communication, and medical records coordination to ensure timely and effective care delivery. Monitor service levels, operational performance metrics, referral activity, and key performance indicators while identifying and addressing operational issues. Lead operational meetings, client reviews, reporting activities, process improvement initiatives, and implementation of new programs and workflow enhancements. Qualifications & Requirements Education Bachelor or Associate degree in Healthcare Administration, Business Administration, or a related field preferred; equivalent work experience may be considered. Experience Five (5) or more years of experience in healthcare scheduling, medical records, referral coordination, medical office administration, or a related healthcare support role. Experience working with electronic scheduling systems, EMRs, or healthcare operational software preferred. Experience in correctional healthcare or managed care is preferred but not required. Licenses/Certifications None required. This position is available only to those who reside in the United States. We are an Equal Employment Opportunity Employer We value the contributions of team members with a broad range of experiences, skills, and perspectives and are committed to providing equal employment opportunity for all. If you are excited about a role but your experience doesn’t seem to align perfectly with every element of the job description, you may be just the right candidate for this, or one of our many other roles. Deadline to apply to this position is contingent upon applicant volume. Those positions located in Colorado will have a specific deadline posted in the job description. #J-18808-Ljbffr Wellpath: Home