Housing Operations Manager - Boston, MA

Job Title: Operations Manager

Reports To: Regional Vice President

Location: University of Massachusetts - Boston Campus

Compensation: $95,000.00-$105,000.00 per year and a comprehensive benefits package

FLSA Status: Exempt

Summary:

The primary responsibility of the Operations Manager is the overall management of the operations of a residence hall community. Areas of responsibility include, but are not limited to, fiscal oversight; rent collection and summer revenue, interpretation and enforcement of license policies; license plans development, implementation, and oversight; facility oversight; summer conference housing, and supervision of employees. The Operations Manager will work in partnership with the University of Massachusetts Boston, who will be responsible for providing a residence life program for the facility.

Essential Duties and Responsibilities:

• Provide leadership and program management for a student community of approximately 1000 beds at the University of Massachusetts, Boston.
• Serve as primary contact for the University regarding all aspects of operations and facilities for the community.
• Oversee rent collection and other revenue generation.
• Collaborate with university partner to manage the excess financial aid process for qualified students.
• Management of summer revenue and operations including, not limited to, marketing and contracting summer school licenses and conferences, rent and fee collection, and turn management.
• Coordinate regular opportunities for COCM and Housing and Residence Life to communicate.
• Collaborate extensively with Housing and Residence Life as services are provided through a "shared governance" model.
• Serve as on-site contact for external agencies such as the owners, auditors, and construction services.
• Oversee annual marketing plan and marketing implementation.
• Provide oversight of the annual licensing process.
• Manage operating and capital budgets. Includes development of annual budget and presentations, tracking and approving expenditures, submitting monthly budget variance explanations, and regular communication with corporate accountant.
• Oversee facility management including an active preventive maintenance program, a responsive maintenance ticket system, and ongoing quality improvement efforts.
• Oversee human resource functions such as payroll, hiring, training and evaluating site staff.
• Oversee communication to residents and their parents/guardians regarding housing community in areas related to COCM responsibility.
• Coordinate annual review of all documents and procedures to remain current regarding legal issues, resident changing needs, and University or ownership requests.
• Oversee annual strategic planning efforts including regular all-staff training programs.
• Oversee management office.
• Serve in the after-hours duty rotation being available for major crisis response unless arranged in advance with supervisor.
• Other duties as assigned

Supervisory Responsibilities

Manage subordinate supervisors who supervise employees in the areas of Maintenance and Operations. Responsible for the overall direction, coordination, and evaluation of these units. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

• Bachelor's degree in Business or a related field of study is required. Master's degree (M.A. or M.S.) is preferred.
• Five to seven years of experience in Student Housing Operations or Property Management is required.
• Experience working with undergraduate student populations.
• Experience with Summer Conference housing preferred.
• A comprehensive understanding of student development and administrative operations including budgets, personnel, facilities, assignments, accounts payable, and billing.
• Must possess strong interpersonal, communication (oral and written) skills, and computer competency.
• Demonstrated understanding and strong commitment to cultural diversity. Experience in an urban/metropolitan University setting.
• Strong communication and interpersonal skills with the ability to collaborate effectively with students, staff, and campus partners.
• Proficiency with Microsoft Office and student housing management software.
• Ability to operate standard office equipment (e.g., copier, computer, telephone).
• Experience supervising full-time staff.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and competing priorities in a dynamic environment.
• Ability to lift and/or move up to 35 pounds.
• Ability to work on-campus in the office a minimum of 40 hours per week and actively participate in an after-hours on-call duty rotation, including the ability to respond to the University of Massachusetts - Boston campus within 30 minutes when on call. This role requires sound judgment, effective problem-solving skills, and confident decision-making in emergent situations.

Work Hours

In addition to a regular work schedule (shadow University offices), this position requires some night and weekend activities. This position is always available by cell phone unless arrangements are made with a supervisor. The Community Manager must live within a predictable 30 minutes of the residential community.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.

This is not an employment contract.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status, or any other characteristic protected by law.