Customer Service Rep (01689) - 203 N. Henry Clay Blvd

Customer Service Rep (01689) - 203 N. Henry Clay Blvd Full-time Job Category Org: Store Customer Service Rep At Romans Road Pizza we believe in small daily improvements in our skills and operations that over time amount to big change. Responsibilities General job duties for all store team members include the following: Operate all equipment. Stock ingredients from delivery area to storage, work area, walk‑in cooler. Prepare product. Receive and process telephone orders. Clean equipment and facility approximately daily. Make and label boxes. Training Orientation and training is provided on the job. Communication skills: ability to comprehend and give correct written instructions; ability to communicate verbally with customers and co‑workers to process orders both over the phone and in person. Essential Functions / Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Work Conditions Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In‑store temperatures ranging from 36 °F in cooler to 90 °F and higher in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk‑in cooler. Hot surfaces/tools from oven up to 500 °F or higher. Sharp edges and moving mechanical parts. Sensing Talking and hearing on telephone. Near and mid‑range vision for most in‑store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. Temperaments The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Physical Requirements Standing: most tasks are performed from a standing position. Walking: for short distances for short durations. Sitting: paperwork is normally completed in an office at a desk or table. Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' × 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72 high. Carrying Large cans weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances and weigh approximately 12 pounds per tray. Pushing To move trays which are placed on dollies; a stack of trays on a dolly is approximately 24‑30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls and perform maintenance. Stooping/Bending Forward bending at the waist is necessary at the pizza assembly station. Duration approximately 30‑45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Crouching or squatting may be performed occasionally to stock shelves and to clean low areas. Reaching Continuous reaching up, down and forward. Workers reach above 72 in. occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reach down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks Eye‑hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Work involves manipulating a pizza peel when removing pizza from the oven, and using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Domino's