Program Manager - Senior

Job Title: Program Manager - Senior

Location: Toronto OR Guelph OR Peterborough OR St Catharines

Work Model: Hybrid

Duration: 7 months

Extension: 1 Time

Must Haves

• Experience leading complex organizational transformation and change management initiatives.
• Knowledge and application of industry-standard change management frameworks and methodologies.
• Experience conducting stakeholder analysis, impact assessments, readiness assessments, and change planning.
• Demonstrated success driving organizational adoption and culture change.
• Experience establishing change governance and performance measurement frameworks.
• Experience designing and executing large-scale communications and engagement strategies.
• Experience developing executive-level communications, presentations, key messages, and engagement materials.
• Strong facilitation skills for leadership workshops, town halls, focus groups, and stakeholder consultations.
• Experience managing diverse stakeholder groups with competing priorities.
• Experience managing multi-workstream transformation programs with significant organizational impacts.
• Ability to develop integrated plans, governance models, risk management frameworks, and benefits realization strategies.
• Experience managing interdependencies across business, technology, HR, communications, and operational teams.
• Demonstrated ability to monitor and report on program health, outcomes, and transformation progress.
• Experience working within public sector environments, including governance, approvals, accountability requirements, and labour relations considerations.

Description / Responsibilities / Skills

Purpose

• LRC is undertaking a significant organizational transformation to evolve from a project-based delivery model to a product-based operating model.
• This transformation will establish LRC as a strategic enterprise service provider with enhanced organizational agility and improved delivery effectiveness.
• The Senior Program Manager will provide strategic leadership for the planning, execution, governance, communication, and adoption of this organizational transformation.

Program Leadership & Transformation Management

• Lead the end-to-end organizational change and transformation program supporting the transition to a Product-Based Delivery Model.
• Develop and maintain integrated transformation plans, roadmaps, milestones, dependencies, risks, and success measures.
• Coordinate activities across business, technology, HR, communications, and ministry partner workstreams.
• Provide strategic advice to executives on organizational readiness, transformation risks, and mitigation strategies.

Operating Model & Organizational Design

• Support future-state operating model development aligned with the Common Cluster Operating Model.
• Facilitate definition of new roles, accountabilities, governance processes, and service delivery models.
• Identify organizational gaps, interdependencies, and process improvement opportunities.
• Support development of transition plans and implementation sequencing.
• Promote alignment with enterprise standards, Target State Architecture, and GovTechON objectives.

Deliverables

• Develop an Organizational Change Management Strategy
• Prepare and deliver a Engagement Plan and draft communication materials
• Develop a Stakeholder Assessment and Management Plan
• Complete Change Impact Assessment
• Develop a Change Champion Network Framework
• Develop and Delivery a Training and Adoption Strategy
• Develop an Operating Model Transition Roadmap
• Develop a Benefits Realization Framework
• Deliver a weekly Transformation Dashboard and Progress Reporting
• Develop and deliver a Post-Implementation Adoption and Sustainability Plan

Experience & Skill Set Requirements

(10%) Public Sector and Operating Model Experience

• Knowledge of organizational design, operating model transformation, and enterprise service delivery environments.
• Familiarity with Government of Ontario, GovTechON, CCOM, and product-based delivery principles is considered an asset.

(10%) Measurement, Reporting, and Tools

• Experience developing KPIs, adoption metrics, readiness measures, and benefits realization frameworks.
• Experience using tools such as Azure DevOps, Microsoft 365, Power BI, SharePoint, and project portfolio management tools.
• Ability to develop executive dashboards, reporting packages, and governance materials.