Product Support Inspection Specialist

Job Description

Job Description

Job Summary:

The Product Support Inspection Specialist is a field-based, regionally located role responsible for representing the product support sales team in a defined geographic territory. Responsibilities include conducting thorough inspections, identifying defects, analyzing performance data, and collaborating with teams to optimize machine efficiency and prevent downtime. This position works directly with Major Account Representatives, Product Support Sales Representatives, and Inside Sales Representatives to strategically grow the product support business. This includes special projects, recommendations, opportunity analysis, and other efforts in support of HOLT parts and service teams.

The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Essential Functions:

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Represents HOLT CAT as a technical expert at customer sites
• Responsible for inspecting machines, including undercarriage, ground engaging tools, general machine, and machine rebuild
• Monitors, inspects and evaluates customer’s machine conditions to forecast repairs
• Completes inspection reports and other documentation as necessary to provide to internal and external customers as needed
• Works as a member of a team to prioritize, schedule, and complete machine inspections in alignment with customer needs and achieve departmental goals
• Interact with the customer to foster adoption of the complete HOLT / CAT product offerings
• Performs and completes all tasks with little to no supervision
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Ability to learn and retain knowledge of CAT equipment, including their designs, component systems, repair, and maintenance
• Intermediate computer skills including the ability to navigate, understand, and perform work tasks in Microsoft Office products like Excel, Word, PowerPoint, Outlook, etc.
• Ability to operate hand tools and inspect specific web applications
• Excellent work habits, accuracy, attention to detail, and quality of work
• Excellent verbal and written communication skills
• Interpersonal skills sufficient to engage with customers, vendors, and peers to exchange information, motivate, influence, and persuade
• Time management skills to develop plans for structuring self and others to attain maximum productivity by establishing deadlines, milestones, tasks, resources, and achievement of goals and work results
• Critical thinking and problem-solving skills to apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, approaches, and prevention to problems
• Ability to work independently and as part of a team
• Ability to be self-starting, self-motivated, and be a leader
• Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objects
• Ability to read, write, and understand information
• Ability to listen to and understand information and ideas presented through spoken words and sentences

Education and Experience:

• High school diploma or equivalent required; Specialized technical training and/or a degree in Business preferred
• 1-3 years CAT Equipment experience required

Additional Requirements:

• Must be able to drive a company vehicle

Supervisory Responsibilities:

• None

Travel:

• Up to 75% travel may be required
• Valid Driver’s license required
• Must have a safe driving record

Physical Requirements:

• Significant amount of time standing, walking, kneeling, crouching, stooping, climbing, and reaching
• Constant movement and use of hands, this position requires good manual dexterity
• Constant movement and use of limbs; this position requires good manual dexterity, balance, coordination, and stamina
• Communicates with customers and co-workers
• Routinely reacts to visual, auditory, and other signals including alarms and instructions
• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Be able to maneuver safely and work underneath equipment
• Frequently lifts and moves materials and equipment up to 70 lbs.
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet, and climbs up and down ladders and/or equipment

Work Environment:

• Industry standard PPE and appropriate safety equipment required
• Frequently works outdoors around moving mechanical parts and noise level may be loud at times
• Exposure to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment
• Regularly perform work in cramped spaces, awkward positions, and/or high places
• Exposure to minor burns, cuts, bites, or stings
• Frequently works at fast pace with unscheduled interruptions

Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

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