Director of Quality

Job Description

Position: Director of Quality

Location: United States*

Department: Quality Team

Reports To: CTO

Company: Foxx Development Inc.

About FOXX

Foxx Development Inc. is a rapidly expanding global technology company focused on consumer electronics and AIoT innovation. Our portfolio includes smartphones, tablets, smart wearables, and next-generation AI-powered smart glasses designed for both mainstream and emerging markets. With strong R&D capabilities, global supply chain resources, and competitive product execution, Foxx is accelerating its presence in the U.S. market, particularly through operator channels, retail distribution, and digital commerce. As we continue to scale our U.S. operations, Foxx is committed to building a world-class quality organization that can support long-term partnerships with major carriers, wireless distributors, and strategic customers. The VP of Quality will play a foundational role in strengthening Foxx’s quality leadership and ensuring that our products meet the highest standards of performance, reliability, and customer satisfaction.

Position Overview

Foxx is seeking a highly strategic yet deeply hands-on Director of Quality who can both represent the company with U.S. carriers and key wireless partners and drive cross-functional execution with rigor and authority. This role requires exceptional customer-facing communication skills, a strong technical foundation in product quality, and the ability to lead complex issue resolution across engineering, suppliers, and manufacturing. The ideal candidate embodies both executive presence and operational excellence, capable of communicating with clarity and credibility at the executive level, while also diving into details to ensure disciplined end-to-end problem closure. This leader will play a critical role in elevating Foxx’s quality performance in the U.S. market, ensuring that quality issues are identified promptly, analyzed thoroughly, validated with data, and resolved with sustainable corrective actions across the entire product lifecycle.

Key Responsibilities

Customer Quality Leadership

· Serve as the primary executive interface for customer quality matters with U.S. carriers, operators, and distribution customers.

· Lead regular quality reviews, executive updates, and escalation management.

· Ensure customer expectations are clearly translated into internal requirements and actions.

End-to-End Issue Management

· Guide the full lifecycle of quality issues—from first field signal to RMA analysis, corrective actions, and final verification.

· Oversee structured RCA processes (8D, FMEA, 5 Whys, etc.) and ensure root causes are verified with data-driven evidence.

· Ensure timely and complete closure of all customer-facing and internal quality tasks.

Internal Quality System & Process Ownership

· Establish and refine quality processes across R&D, validation, supplier quality, manufacturing quality, and field performance.

· Build dashboards, KPIs, reporting standards, and quality operating mechanisms covering the entire product lifecycle.

· Ensure consistency and compliance across global teams and suppliers.

Supplier Quality & Manufacturing Execution

· Evaluate and manage supplier quality performance, including audits, monitoring, and corrective action systems.

· Strengthen the supplier quality management system and drive continuous improvement.

· Ensure factory quality, NPI validation, and mass production controls meet Foxx and customer standards.

Technical Leadership

· Expert level knowledge on consumer electronics quality industry standard and US operators’ quality compliance requirements

· Hands-on skills to break down the RMA units, perform functional testing and failure analysis of returned units.

· Work with internal and external cross-functional teams (QA, R&D, Manufacturing) to implement corrective and preventive actions.

· Provide feedback on product design and production issues uncovered during RMA analysis.

After-Sales Support

· Manage the after sales support for Foxx all sales channels, refurbishment work for RMA units for resales into the market

· Communicate repair/replacement timelines and resolutions to customers in a professional manner.

· Collaborate with customer service, logistics, and repair centers to ensure smooth case handling.

· Track and report after-sales service KPIs (turnaround time, failure rate, customer satisfaction).

· Support after-sales quality for U.S. operator customers, ensuring timely closure of quality cases.

Team Leadership & Culture Development

· Build and develop global quality teams across regions.

· Promote a culture of ownership, transparency, accountability, and urgency.

· Influence and align cross-functional teams even without direct reporting authority.

Qualifications

Experience & Technical Capability

· Minimum 10 years of hands-on quality experience with U.S. carriers or large U.S. wireless customers, including direct communication, RCA reporting, and corrective action leadership.

· Strong experience managing escalations and customer expectations under pressure.

· Proven ability to independently drive cross-team execution and issue closure.

· Solid expertise in field quality, validation, manufacturing quality, and continuous improvement methodologies (8D, FMEA, 5 Whys, CP/CPK, etc.).

· Ability to interpret customer requirements and convert them into actionable engineering, validation, and supplier tasks.

Leadership Attributes

· Strategic thinking combined with strong execution discipline.

· Professional, calm, and clear communication style, especially in escalation situations.

· High ownership, urgency, and results-driven mindset.

· Ability to influence without authority and lead global cross-functional alignment.

· Strong business acumen and customer awareness.

Preferred Qualifications

· Experience working with Android OS, mobile devices, consumer electronics, IoT hardware and AI devices.

· Prior leadership roles in a global quality organization.

· Experience with carrier certification processes, field returns (RMA), or reliability engineering.

Compensation & Benefits

Compensation

· Base Salary: (depending on experience and location).

· KPI/Sales Bonus: Performance-based monthly/quarterly bonuses tied to creating output, campaign results, and sales contribution.

· Total Compensation: Competitive market rate with significant upside for high performers.

Employee Benefits

· Medical, dental, and vision insurance.

· 401(K) plans

· Paid time off and paid holidays.

· Paid Sick leave.

· Employee discount on Foxx products.

· Remote / Hybrid work flexibility

· Professional development and training opportunities.

· Strong career growth potential within a rapidly expanding global organization

Why Join Foxx

· Be part of the core team building Foxx’s influencer ecosystem from the ground up.

· Work with innovative products at the intersection of AI, lifestyle tech, and consumer electronics.

· Collaborative and fast-moving environment with room for creativity and ownership.

· Competitive compensation package + performance-based bonuses.

· Strong career development opportunities as the influencer team continues to expand.