Agency Operations Manager

Agency Operations Manager / Director

Are you an experienced insurance professional who enjoys leading a team, improving workflows, and keeping day-to-day operations running smoothly? We're seeking a hands-on Agency Operations Manager / Director to oversee daily agency functionality, support staff performance, and help drive operational efficiency.

This is an exciting opportunity for someone who understands the inner workings of an independent insurance agency and can bring together industry knowledge, leadership, and process management. The ideal candidate is someone who knows what it takes to get the job done across different roles and can effectively oversee, support, and develop a team.

What You'll Do:

• Day-to-Day Operations: Oversee daily agency workflow, ensuring tasks, responsibilities, and processes are handled efficiently.

• Team Leadership: Provide direction, support, and accountability to on-site staff while helping maintain a productive, collaborative work environment.

• Workflow Optimization: Evaluate existing processes, identify opportunities for improvement, and implement solutions that enhance efficiency.

• Functional Oversight: Understand the responsibilities of individual team members and how their roles work together to support overall agency performance.

• Problem Solving: Identify operational challenges, address workflow bottlenecks, and help resolve issues as they arise.

• Commercial Lines Expertise: Apply your insurance knowledge to support the team, with the opportunity to assist with binding new business and servicing a select group of larger commercial accounts.

• Continuous Improvement: Help strengthen internal processes, employee performance, and the overall effectiveness of agency operations.

What We're Looking For:

• Industry Experience: 5+ years with a strong background in commercial lines insurance- preferably within an independent agency environment.

• Leadership Skills: Previous experience supervising, mentoring, or managing employees, workflows, or department operations.

• Operational Mindset: Ability to understand how different agency functions operate and effectively oversee day-to-day responsibilities.

• Insurance Knowledge: Familiarity with commercial lines processes, account management, agency workflows, Applied Epic.

• Technical Expertise: Experience with larger or more complex commercial accounts and the ability to bind new commercial lines business are strong pluses.

• Problem Solver: A practical, solutions-oriented leader who can identify inefficiencies and implement improvements.

• Communication & Accountability: Strong interpersonal skills with the ability to set expectations, support staff, and keep operations on track.

• NY P&C License

If you're ready to take the next step in your insurance career and make a meaningful impact beyond managing an individual book of business, we'd love to hear from you!

We look forward to connecting with you!

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.