Casualty Claims Analyst III/Claims Adjuster (Personal Injury Protection/Medical Payment)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Casualty Claims Analyst III/Claims Adjuster (Personal Injury Protection/Medical Payment)
Make a Difference When Customers Need It Most

Are you a strong communicator who enjoys solving problems, helping others, and making a meaningful impact every day? We're seeking a Casualty Claims Analyst III (Personal Injury Protection/Medical Payment) to join our team and support customers through the medical claims process following an auto accident.

This is an excellent entry-level opportunity for individuals with strong critical thinking, time management, and customer service skills who are looking to build a rewarding career in claims. Insurance experience is helpful but not required. We provide training and support to help you succeed.

In this role, you'll work directly with customers, healthcare providers, and other stakeholders to review medical claims, determine coverage, evaluate bills, and ensure claims are handled fairly, accurately, and compassionately.

What You'll Do

As a Casualty Claims Analyst, you will:

• Guide customers through the medical claims process with empathy, professionalism, and care.
• Investigate and evaluate Personal Injury Protection (PIP) and Medical Payments (Med Pay) claims.
• Review medical bills, treatment records, wage loss documentation, mileage reimbursements, attendant care requests, and other related expenses.
• Determine claim eligibility, coverage, and reasonableness of medical expenses.
• Communicate claim decisions clearly and professionally to customers and other parties involved.
• Maintain accurate claim documentation and detailed file notes.
• Establish and manage claim reserves based on claim facts and treatment patterns.
• Identify potential medical management opportunities and refer suspicious activity when appropriate.
• Manage multiple claims simultaneously while meeting quality, service, and productivity expectations.
• Utilize digital tools and technology to provide efficient and seamless customer experiences.

What We're Looking For

Must-Have Qualifications:

• Strong business and professional communication skills.
• Critical thinking and analytical problem-solving abilities.
• Excellent time management and organizational skills.
• High degree of empathy and a genuine desire to help customers.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and documentation skills.

Preferred Qualifications:

• Experience in insurance, claims handling, customer service, healthcare administration, or related fields.
• Exposure to medical terminology, billing, healthcare operations, or medical records review.
• Experience working in a customer-focused environment.

Why You'll Love This Opportunity:

• Entry point into a growing claims career path with opportunities for advancement.
• Comprehensive training and support to help you build insurance and claims expertise.
• Meaningful work that helps customers navigate challenging situations.
• Collaborative team environment focused on learning, development, and success.
• Opportunity to strengthen investigative, negotiation, communication, and analytical skills that are valuable throughout your career.

Key Skills for Success:

• Customer Focus
• Business Communication
• Critical Thinking
• Problem Solving
• Time Management
• Organization & Prioritization
• Information Gathering & Analysis
• Empathy & Relationship Building
• Attention to Detail
• Digital Agility

This role is ideal for candidates who enjoy balancing analytical thinking with customer interaction and want to build a career helping people through important life events while developing valuable insurance and claims expertise.

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Skills

Business Communications, Critical Reasoning, Critical Thinking, Customer Service, Effective Written Communication, Empathy, Fraud Investigations, Information Collection, Prioritization, Time Management, Time Prioritization, Verbal Communications

Compensation

Compensation offered for this role is 51,500.00 - 78,575.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.