Store Manager (North Region)

Overview Goodwill Industries of Dallas, Inc. exists to help persons with disabilities and other barriers to employment get jobs so that each can experience dignity, purpose, and self-sufficiency. Goodwill does this by helping people build skills, find jobs, and reach their goals in life through a donated goods business, workforce development and other social enterprise models. Goodwill Dallas achieves its mission by helping people build skills, find jobs, and ultimately reach their goals in life, through two closely integrated programs: The Donated Goods Program provides direct employment through the recycling and reselling of material donations across 18 stores and a 175,000 sq. ft. warehouse. The Workforce Development Program assists clients with assessments, education, job readiness training, coaching and career placement. Goodwill Dallas is a 501(c)(3) organization providing direct employment across eight counties, 18 stores, 6 stand-alone donation centers, and 1 regional hub. The organization is governed by a 56-member Board of Directors and employs over 600 staff. Summary Under the direction of the Regional Director, MIT is responsible for maintaining the assigned store. Major duties include supervision of inventory and stock rotations, promoting merchandise, personnel, administration, loss prevention, operational procedures, and generating revenue and controlling expense budget. Essential Functions / Duties Responsible for generating revenue and controlling the expense budget for the store and staying within defined guidelines which includes payroll expenses. Transport cash funds to and from the bank. Supervise the receipt of inventory, stock rotations, color rotations, scheduled markdowns, and transfer of stock in accordance with the Organization’s procedures. Promote merchandise sales and create in-store displays. Monitor store premises and ensure facilities and grounds are kept in a clean, neat, and safe condition. Responsible for opening and closing the store as needed. Handle employee and customer inquiries in a professional and appropriate manner. Follow procedures for dealing with potential disturbances and problems such as calming loud or boisterous customers, evicting customers who are acting in a disorderly fashion or dealing with lost children. Supervise, plan, and maintain the organization of store personnel; prepare work schedules and arrange for replacement of absent employees, as necessary. Responsible for evaluating employee performance; taking appropriate disciplinary action as needed and including making termination recommendations. Responsible for staff compliance with the Consumer Product Safety Commission (CPSC) and procedures for Public Protection. Responsible for instilling proper attitude toward safety and security in employees and trainees, protecting the safety of customers, and ensuring that all store operations are performed in accordance with the Organization’s safety and security programs. Demonstrate and maintain good customer service skills. Communicate effectively with other departments within the organization to work in collaboration. Maintain a well-groomed appearance and appropriate business dress code including name badge. Additional Functions / Duties Assist other stores as needed and directed by the Regional Director. Ensure that store receipts are handled as prescribed by the Organization’s procedures and good security practices. Assist in loss prevention investigations when necessary, keeping sensitive information confidential. Complete a variety of reports including schedules, meetings, safety, payroll, and store records. React calmly and respond to emergency situations. Respond to alarm calls as necessary. Must be accessible via telephone. Coordinate and conduct monthly safety drills or assign to Safety Captain. Complete monthly maintenance inspection checklist. Perform other duties as assigned by the Regional Director. Qualifications / Competencies The list below is representative of the knowledge, skill, and/or ability utilized while performing this job. Ability to adhere to the organization’s Core Principles. Ability to work independently with minimal instruction and or direction from supervisor. Knowledge of the Consumer Product Safety Commission (CPSC) and procedures for Public Protection. Ability to operate Point of Sale (POS) system. Ability to react calmly and respond to emergency situations. Skilled in conducting phone and face-to-face interviews. Skilled in maintaining inventory, sales, and store records. Ability to effectively supervise, train and mentor store personnel and community workers. Education and / or Experience High school education or equivalent is required. A College education or equivalent of five (5) years in retail management is preferred. Prefer previous retail and/or handling experience. Prefer working with people who have disabilities and/or previous Goodwill experience. Additional Requirements Must have reliable transportation. Special Conditions of Employment (e.g. physical or environmental requirements, irregular work schedule, required license or certification, background check) Physical and Environmental Requirements Regularly lift and/or move up to 40 pounds and occasionally lift and/or move up to 100 pounds with assistance. Vision abilities required by this job include close, distance, color, peripheral vision, depth perception, and the ability to adjust focus. Able to bend, reach, and stand for extensive periods of time. Able to perform tasks that require repetitive motion, i.e. tagging or hanging clothes. Manual dexterity is required. Perform work outside and inside; exposure to weather conditions; i.e. dust, dirt, rain, noise. The noise level in the work environment is usually loud. Language Ability: Level 3: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups. Goodwill is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr Goodwill Industries of Dallas, Inc.