Surveillance Supervisor (Internal Only)

Starting Wage: $28.40/hour

Company Standards

At Angel of the Winds the Worlds Friendliest Casino Resort we require all employees to provide exceptional guest service with a positive and outgoing attitude. We value all guests and team members through our guiding values: Welcoming Engaged Accountable Customer Experience and Team. We have a commitment to understand define and deliver what our guests want and represent our company by being professional and courteous to all.

Responsibilities

• Helps oversee the daily operations of the Surveillance department.
• Acts as shift manager in shift managers absence.
• Trains new team members; supports veteran team members in their continued growth.
• Partner with management to create implement and assess training programs.
• Delegates tasks appropriately.
• Communicates with the shift manager on shift happenings and team member accountability.
• Maintains confidentiality over all Casino Surveillance Tribal and Gaming Commission matters.
• Using multiple screens monitors the external and internal activities of AOTW.
• Identifies and investigates scams cheating theft fraud and suspicious activity. Trains others in investigation of these topics.
• Protects the organization from losses due to internal and/or external causes; identifies investigates documents audits and offers solutions to areas vulnerable to loss or fraud from internal or external sources. Provides investigative results to on-duty supervisor or above.
• Proficient in all gaming/casino math (includes payouts terminology ratings etc.); understands surveillance policies and procedures and other departments policies and procedures.
• Proficient in auditing and investigations. Able to follow through with conclusion of audits complete detailed studies and reports and explain the process to others. Able to foresee consequences procedure/policy changes or departmental changes that may arise from investigations.
• Able to evaluate policies and procedures in all departments (including surveillance) for revenue security and discuss the impact any changes.
• Partner regularly with chain of command to discuss the departments needs.
• Provide feedback and offer solutions to management regarding department improvements necessary procedure or training updates and investigator/trainee ideas for improvement.
• Report non-compliance with company procedures by all departments.
• Write comprehensive and detailed studies reports and logs.
• Proactively initiate documentation of unusual occurrences suspicious activity indicators of theft/fraud/scams the gaming facility.
• Communicate with appropriate chain of command regarding review findings live observations safety and/or liability considerations procedure compliance etc.
• Maintain thorough knowledge of gaming regulations and local law as it pertains to the gaming business.
• Facilitate the completion of special projects and investigations as assigned by management.
• Maintain strict confidence regarding company matters personnel issues active audits ongoing investigations or other proprietary information.
• Call for assistance using proper communication technique.
• Complete daily shift logs investigation status notes case studies and incident reports as needed. Assign and help to facilitate satisfactory completion of trainee and investigator reports status notes case studies and incident reports.
• Preserve video coverage/evidence of significant events as directed.
• Protects the gaming interests of the Stillaguamish Tribe of Indians and its membership.
• Cooperate and communicate with other team members at all levels including management
• Cooperate with local law enforcement in the prevention and reporting of criminal activity with the gaming facility.
• Initiate and documents incident and violation reports for violations of policy and procedure regulations Tribal Ordinance the Tribal/State Compact NIGC statutes and IGRA statutes.
• Analyze situations as they occur and take appropriate action.
• Must comprehend and comply with all company policies and procedures MICS Gaming Regulations and Title 31 requirements.
• Work nights weekends and holidays as required.
• Other duties as assigned.

Qualifications

• Exceptional guest service skills required.
• Must be at an Sr. Investigative Analyst or higher.
• Previous gaming surveillance experience required.
• All games knowledge is required.
• Comfortable working in an isolated environment with limited social interaction.
• Must have a drive for results and ability to follow-through on any task provided.
• Must be customer service oriented and have excellent verbal and written communication skills.
• Must be skilled at multi-tasking and have strong capability to work independently.
• Ability to work in a challenging environment dealing with sensitive issues. Must be able to maintain confidentiality.
• Must have strong attention to detail and excellent problem solving organizational and time management skills.
• Ability to maintain professional courteous and effective working relationships with all levels of the organization and outside business contacts.
• Proven skills in Windows MS Office Programs (Word PowerPoint Excel) statistical/data report analysis and experience with database systems.
• Ability to prepare reports correspondence charts forms and other information and instructions.
• Must be able to self-evaluate current standing and take steps to further knowledge as necessary.

Certificates Licenses Regulations

• Must be able to obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.

Physical Demands and Work Environment

Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects. Requires repetitive movement daily with frequent sedentary work occasional bending and crouching. There are no adverse conditions but employee is exposed to tobacco smoke on a regular basis. This is a 24 hour 7 days a week work operation.

Required Experience:

Manager