Consumer Loan Servicing Associate

Consumer Loan Servicing Associate

We're looking for a Consumer Loan Servicing Associate - a great opportunity for someone who enjoys problem-solving, learning new things, and helping members behind the scenes!

The Consumer Loan Servicing Associate supports consumer loans from post funding through payoff, including things like title processing, loan servicing, and member support. We're also expanding cross-training opportunities, so it's an exciting time to join the team and gain exposure to multiple areas of lending operations. In this position, you will have opportunities to learn and make an impact on our members and community.

Please note: This position is in-office at our HSFCU Headquarters in Downtown Honolulu.

Base Annual Salary Range: $18.89 - $23.32 per hour ($39,300 - $45,810 per year) The posted range reflects the anticipated base pay for this position, with final compensation determined based on experience, skills, and internal equity.

Essential Duties

• Process, track, and maintain vehicle titles, title releases, and related documentation to ensure timely and accurate servicing of consumer loans.
• Respond to member, branch, dealer, and internal partner inquiries by researching issues, providing accurate information, and resolving loan servicing requests in a professional and timely manner.
• Maintain the integrity, accuracy, and completeness of consumer loan records and servicing data within the system of record.
• Monitor, track, and maintain insurance records with third-party vendors while ensuring loan files and servicing records remain current and accurate.
• Generate, distribute, and maintain loan correspondence, incoming mail, electronic records, and supporting documentation in accordance with established procedures and deadlines.
• Research and analyze loan servicing inquiries, provide accurate information and recommendations, and partner with senior team members to resolve complex servicing issues.
• Collaborate with team members and business partners while expanding knowledge across multiple servicing functions through cross-training and continuous learning.
• Complete assigned daily, weekly, monthly, and annual loan servicing responsibilities within established deadlines while ensuring compliance with Credit Union policies, procedures, and regulatory requirements.

Minimum Qualifications and Experience

• High school diploma or equivalent.
• Demonstrated customer service, communication, and interpersonal skills with the ability to provide accurate and professional support to members and internal partners.
• Strong organizational, analytical, and time management skills with the ability to manage multiple priorities, maintain attention to detail, and meet established deadlines.
• Proficiency using Microsoft Office applications, including Outlook, Word, and Excel, with the ability to learn and navigate multiple systems and processes.

Preferred Qualifications and Experience

• Previous experience in a credit union, financial institution, or related financial services environment.
• Experience in lending, loan servicing, loan operations, title processing, or related consumer loan functions.
• Working knowledge of DNA or similar core banking/credit union systems and document management platforms.
• Experience researching and resolving member inquiries while balancing multiple priorities and deadlines.

Overview:

Find your happy place. Hawaii State Federal Credit Union is more than a bank, and not just another credit union. We're a place where "Always Right By You" isn't just a tagline to those we serve, but a promise to our employees, who enjoy generous benefits, opportunities for career advancement and a healthy work-life balance. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together. HSFCU offers a dynamic and supportive work environment where employees can enjoy competitive compensation and one of the best benefits packages in the business.

Benefits

• Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.
• Health Coverage: We've got you covered: full-time employees receive 100% coverage for medical and dental premiums, plus 50% towards covering your family members. Pre-tax deductions for your Flexible Spending Plan can be added on as early as 6 months in.
• Paid Time Off: Enjoy 13 paid holidays each year, plus Election Day and up to 2 full days off for Community Service. Your hard work is rewarded with an increase in PTO accrual with every year you're employed.
• Retirement Savings: Contribute to a 401(k) plan with up to 10% employer contributions including a 6% match and profit sharing after your first year.
• Transportation Subsidy: We make your daily commute stress-free. Receive 100% bus pass reimbursement or up to $100 subsidy towards parking and Pre-Tax deductions.
• Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
• Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.
• Growth Opportunities: HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance. Employees are encouraged to further their education and unlock new opportunities.
• Work Environment: HSFCU's modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities. The culture is inclusive, with a focus on teamwork and community, often described as an 'ohana' or family atmosphere.
• Employee Testimonials: Employees appreciate the supportive environment where everyone's voice is heard and valued. The credit union has been recognized as one of Hawaii's best places to work for over 15 years.

Hawaii State Federal Credit Union