CX Strategy Leader
T-Mobile
T-Mobile USA, Inc. is seeking a Principal Customer Experience Manager to own the end-to-end consumer case management experience across assisted, digital, and AI-enabled channels. You will direct investments, coordinate with Product, IT, UX, Digital, Training, Readiness, and Care to deliver a consistent, measurable experience for customers and employees. The role requires 7+ years in related work with strong business analysis, program management, and cross-functional leadership. #J-18808-Ljbffr T-MOBILE USA, Inc.
Vacancy posted 3 days ago
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