General Manager

Description

Standard Wellness's mission is to improve quality of life through safe and easy access to cannabis by providing consistent, high-quality product through innovation, vertical integration and aggressive regulatory reform.


We aim to create a new standard in the medical cannabis industry for quality, care, innovation, and education while still maintaining a focus and conscious understanding of how our decisions within the role effect the social and environmental impact in our community and for our customers.


We're committed to a research-driven, customer-centric approach in all that we do, and we will work to have a lasting positive impact in our community.


Our Core Values include:


One Team - We're all in this together


Growth - Pride in growing our teams, footprint, patient base and ourselves

Empathy - Compassion for our people and patients leads to success

Accountability - Do what we say we will do and stand behind our actions

Position Summary:

The General Manager is responsible for the overall leadership, performance, and regulatory compliance of the dispensary. This role ensures the store delivers consistently outstanding experiences for every customer while maintaining full operational and financial accountability. The GM leads a diverse team with empathy and precision, keeps the store fully compliant, and partners with ownership to drive profitability, reputation, and community impact.

Key Responsibilities

Customer & Patient Experience

• Ensure all guests receive a warm, informed, and personalized experience.
• Provide guidance on cannabis products based on customer needs, preferences, and medical conditions.
• Maintain a clean, safe, and welcoming environment always.
• Uphold the highest standard of customer service, resolving issues with professionalism and urgency.
• Stay informed about evolving cannabis products, consumption methods, and market trends.

Team Leadership & Development

• Hire, onboard, train new employees, fostering a culture of professionalism and inclusion.
• Provide daily leadership and clear direction to the team, modeling service excellence and compliance.
• Conduct coaching, performance reviews, and ongoing development to maximize team potential.
• Establish priorities, delegate responsibilities, and lead by example on the sales floor.

Operational Excellence

• Oversee all daily dispensary operations, including POS activity, cash handling, and staff scheduling.
• Maintain accurate inventory through regular reconciliation, cycle counts, and audits.
• Ensure the dispensary is fully stocked, organized, and operating efficiently.
• Complete ownership-assigned tasks accurately and on time.

Compliance & Risk Management

• Ensure all staff are trained and operating within company SOPs and state cannabis regulations.
• Maintain meticulous records in all systems, including seed-to-sale tracking.
• Lead efforts to pass all state inspections and internal audits with full compliance.
• Monitor and reinforce adherence to safety, security, and cleanliness standards.

Business Performance

• Track and report on KPIs including sales performance, margins, labor costs, and customer metrics.
• Adjust labor to meet operational needs while staying within payroll targets.
• Work with company leadership to develop strategies that drive profitability.
• Protect store assets through loss prevention strategies and operational discipline.

Qualifications

• 2+ years of retail or dispensary management experience; cannabis experience strongly preferred
• Demonstrated success leading teams, improving customer experience, and driving sales
• In-depth understanding of cannabis products, consumption methods, and patient education
• Strong working knowledge of compliance requirements and state regulations
• Proficiency with POS and inventory systems; Dutchie and METRC a plus
• Excellent communication, leadership, and problem-solving skills
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Must meet all state and local requirements for working in a licensed cannabis business