Business Process Manager

Business Excellence & Operations Consultant – Patient Health Innovation

Work Arrangement: Hybrid (1–2 days onsite per week); remote candidates will also be considered for highly qualified individuals.

Position Overview

We are seeking a Business Excellence & Operations Consultant to support the Patient Health Innovation (PHI) organization within a leading healthcare company’s Commercial Excellence & Innovation team. This role is responsible for driving operational excellence, strategic execution, and cross-functional collaboration to ensure key business initiatives are delivered efficiently and effectively.

The ideal candidate is a proactive, strategic thinker with strong project management, executive communication, and business operations experience. This individual will partner with senior leadership to coordinate strategic initiatives, improve operational processes, and support executive decision-making through effective planning, communication, and execution.

Key Responsibilities

• Support senior leadership in coordinating strategic initiatives and operational priorities.
• Track team action items, deliverables, milestones, and performance metrics.
• Prepare executive-level presentations, status updates, meeting materials, and communications.
• Develop meeting agendas, meeting recaps, and follow-up communications.
• Coordinate multiple projects simultaneously while ensuring timely execution.
• Facilitate cross-functional collaboration across internal business teams and stakeholders.
• Identify operational risks, process gaps, and opportunities for continuous improvement.
• Lead business process improvement initiatives, including opportunities to leverage AI and automation.
• Drive operational discipline, accountability, and execution excellence across the organization.
• Support strategic planning initiatives and special projects.
• Manage recurring leadership meetings, team meetings, and shared operational documentation.
• Maintain project documentation and support business process standardization.

Qualifications

Required

• Bachelor’s degree with approximately 5 years of relevant professional experience, or
• Master’s degree or MBA with approximately 2–3 years of relevant experience.
• Experience managing projects from planning through execution.
• Strong business operations or business process improvement experience.
• Excellent written and verbal communication skills with experience supporting executive-level audiences.
• Advanced proficiency with Microsoft Office, including:
• PowerPoint
• Excel
• Outlook
• Microsoft Teams
• SharePoint
• Ability to work independently with minimal supervision.
• Strong organizational, analytical, and problem-solving skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Proven ability to build relationships and collaborate across cross-functional teams.
• Leadership mindset with experience coordinating work across multiple stakeholders.

Preferred Qualifications

• Master’s degree or MBA.
• Experience within healthcare, pharmaceuticals, or the broader healthcare industry.
• Commercial healthcare or life sciences experience.
• Experience working in a large, matrixed organization.
• Experience supporting senior executives and executive leadership meetings.
• Continuous improvement or operational excellence experience.

Day-to-Day Responsibilities

• Balance approximately 50% meetings and 50% independent project work.
• Prepare executive presentations, communications, and leadership materials.
• Support strategic initiatives and business operations activities.
• Coordinate multiple workstreams across several stakeholders.
• Facilitate team meetings, leadership meetings, and organizational communications.
• Track project progress, deliverables, and operational metrics.
• Develop process documentation and improve team workflows.
• Partner with approximately five core stakeholders while occasionally supporting larger cross-functional initiatives.