Customer Service Representative (Remote)

Customer Service Representative

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Customer Service Representative opportunity with a trusted leader in title insurance, settlement services, and risk solutions, consistently recognized as one of the Fortune 100 Best Companies to Work For. They offer a culture of growth, stability, and innovation where employees are valued and supported in building long-term careers.

The Customer Service Representative is responsible for the specific duties listed below. Your specific duties will include:

• Respond to customer inquiries via phone, email, and written correspondence.
• Provide support for escrow, insurance, billing, claims, technical support, and related service areas.
• Resolve first-level and escalated customer issues in a professional and timely manner.
• Verify customer account and contact information.
• Research customer concerns and implement appropriate solutions.
• Escalate complex issues to supervisors or other departments as needed.
• Maintain accurate customer records, logs, reports, and documentation.
• Track and coordinate customer issues through resolution.
• Make outbound calls regarding customer accounts requiring additional attention.
• Assist with billing inquiries and coordinate resolutions with collections and internal teams.

Required qualifications for the position include:

• High School Diploma or equivalent required.
• 2+ years of customer service experience.
• Proficiency with Microsoft Office applications.
• Strong verbal and written communication skills.
• Strong attention to detail and organizational skills.

Pay Rate Range: $21.00 per hour. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.