Business Analyst | Anchorage Alaska

Associate Business Analyst (User Support & Training)

Anchorage, Alaska 99518 | On-site
Contract: 6 Months (with potential extension or conversion to full-time)

ARC Group is urgently seeking a detail-oriented Associate Business Analyst to support a Fortune 500 client in Anchorage, Alaska. This role is heavily focused on end-user support, training, and system adoption for dispatch, drivers, and office users across highway operations. The ideal candidate is hands-on, quick to learn, comfortable supporting users remotely and in person, and able to troubleshoot basic system issues or coordinate with vendors when needed.

This is a strong fit for someone with a Business Analyst mindset who enjoys user support, problem-solving, and helping non-technical users successfully adopt new systems.

Key Responsibilities

• Provide day-to-day user support for dispatch, delivery, drivers, and office staff using enterprise systems
• Conduct remote and in-person user training, ensuring users understand system workflows and processes
• Walk users through troubleshooting steps over the phone and assist with basic system issues
• Escalate and coordinate resolution of more complex technical issues with internal teams or external vendors
• Support adoption of a new dispatch and delivery system across highway locations
• Assist in documenting user issues, feedback, and process gaps to improve system usability
• Work closely with operational teams to ensure smooth system usage and consistent processes
• Participate in light Business Analyst activities such as gathering requirements and supporting process improvements
• Use and manage tracking tools (e.g., Jira, Smartsheet) to log issues, track tasks, and monitor resolution progress
• Maintain strong communication with users and stakeholders to ensure issues are resolved efficiently

Required Skills & Experience

• 2+ years of experience in a Business Analyst, IT Support, Training, Help Desk, or similar user-facing role
• Strong ability to support end users in both remote and in-person environments
• Excellent communication skills with the ability to explain technical concepts to non-technical users (drivers, dispatchers, office staff)
• Detail-oriented with strong problem-solving skills and a customer-service mindset
• Ability to learn new systems quickly and support evolving business processes
• Experience with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Familiarity with Jira and/or Smartsheet for tracking work and issues (or ability to learn quickly)

Nice to Have

• Experience supporting logistics, transportation, dispatch, or field operations systems
• Exposure to SOTI or similar mobile/device management tools
• Basic understanding of business analysis or process documentation
• Prior experience in a rollout or system implementation environment