Certified/Registered Medical Assistant

Job Description

Job Description

Medical Assistant (Certification Required):

• 36-40 hours/week – 4 day workweek, full benefits.
• FLSA Non-exempt.
• Hourly wage from $17.05 and higher based on experience, training, and qualifications.
• Candidate review begins on 9/16. Position open until filled.
• Candidates must pass a criminal background check to be eligible for employment.

Position Summary:

Under the general direction of the Lead Nurse, the Certified or Registered Medical Assistant (CMA) is responsible for performing administrative and direct patient care duties within designated care teams.

Position Requirements:

• License/Certification: Current CMA or RMA certificate required.
• Experience: Prior clinic experience preferred, Prior experience with EPIC helpful.

Job Requirements:

• The ability to carry out full scope of CMA.
• The ability to operate a computer system and apply basic computer skills.
• The ability to become proficient in the use of EHR/EMR program.
• The ability to communicate effectively with patients and staff.
• Possess and apply the skills necessary to effectively treat patients of all age groups, regardless of special needs of patient.
• Perform duties in a manner that is both professional and compassionate.
• Apply knowledge in a manner that allows the needs of each provider and therefore each patient to be met.

Essential Functions, Roles, and Responsibilities:

Patient Check-in:

• Identify patient by asking for name and date of birth (two identifiers).
• Take vital signs and document in electronic medical record (EMR).
• Review medication profile and document appropriately in EMR.
• Review allergies.
• Review and discuss patient’s tobacco, alcohol, and illicit drug use.
• Review and document disease collaborative items as necessary.
• Perform standing order or pre-ordered labs, weight checks, foot exam, and patient education as appropriate to each individual patient.
• Assist patient in setting self-management goals using intake form as guide. Document goals in Epic.
• Complete, document, and review patient history in EMR.

Appointment Scheduling:

• Schedule appointments in EPIC for care team you are assigned in accordance with Blacktail Health policy and procedure.
• Accuracy is crucial.
• Referrals to outside agencies for testing or specialist care.
• Maintain tracking of referrals or collaborate with team members to ensure referral tracking completed.

Lab and Other Procedures:

• Perform veni-puncture to obtain lab specimens—this includes completing electronic orders, using correct vials, labeling, sliding fee minimum requirements.
• Able to instruct patients on obtaining urine or stool samples.
• Perform CLIA waived tests performed at Blacktail Health, electronic order entry, and enter/edit results.
• Perform EKG according to procedure, order entry, provider review, and appropriate filing for scanning.
• Wound dressing following assessment by licensed professional.

Nursing Home: (for specific providers only):

• Maintain templates, correspondence, and communication for patient.
• Keep visit schedule organized by using Excel spread sheet.
• Keep Nursing Home up to date with accurate documentation of encounters.
• Complete billing cards from Nursing Home visits.
• Review nursing home faxes and phone calls for action needed.

Medications:

• Fax/electronically send signed prescriptions to appropriate pharmacy.
• Update medication lists as directed by team.
• Medication refills following completion of training, competency assessment, and sign-off by medical director.

Communications with Patients:

• Mails out normal lab or other test results per provider instruction.
• Per physician direction, communicates with patients by phone, mail correspondence, or MyChart.

Medication Administration:

May administer the following medications as directed by a provider:

• Oral.
• Sublingual.
• Inhalation.
• Intramuscular (including immunizations).
• Topical.
• Ocular.
• Subcutaneous.
• Rectal.

Continuum of Care Responsibilities:

• Review medical tests received by clinic.
• Checks in tests with date stamp and signature.
• Brings urgent/emergent test results to provider immediately.
• Return patient phone calls during the shift they are received (within one business day of receipt).
• Answer patients’ questions or direct them to appropriate resource.
• Prioritize patient needs by gathering data and using that information to make an appropriate decision regarding care or referral of the patient.
• Keep patients informed about status of appointment time if the provider is running behind, offers options if patient is anxious or unable to wait.
• Keep medical provider focused on tasks:  patient visit, electronic signing of encounters, providing AVS and care plans, signing off paper labs/test results, completing result notes for electronic lab results, hospital communications, nursing home follow up calls, meetings.
• Productivity goal:  Medical team will see 20-24 pts in an 8 hours shift.

Miscellaneous Duties:

• Autoclave instruments per procedure.
• Maintain autoclave equipment.
• Stock rooms with exam supplies and paper supplies on a weekly basis.
• Maintain Breast and Cervical Program paperwork and patient notification per procedure.
• Assist Float position and/or incoming phone calls.
• Population management and outreach for preventive and chronic care services using Epic registry functions.
• Meets pre-visit planning and huddle responsibilities according to established procedure.

Knowledge, Skills and Abilities:

• Possess and apply the skills necessary to effectively treat patients of all age groups, regardless of special needs of patient.
• Perform duties in a manner that is both professional and compassionate.
• Apply knowledge in a manner that allows the needs of each provider and therefore each patient to be met.
• Competent in dealing with diverse populations.
• Flexibility of scheduling to accommodate needs of the organization.
• Knowledge of health record keeping.
• Basic computer skills.
• Excellent oral and written communication skills.
• Ability to organize and prioritize tasks.
• Ability to work under pressure.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and as a team member.

Legal Concepts:

• Practices with the scope of education, training, and personal capabilities.
• Follows federal, state and local legal guidelines; follows license criteria when licensure applies.
• Maintains HIPAA compliance - The Medical Assistant will have access to PHI during the course of their activities. The Medical Assistant will use this information to prepare both patients and medical records for visit with the provider and keep the flow of work going smoothly in the clinic. Applying the minimum necessary standard of HIPAA, the designated records sets to which this employee will have access include: the full medical records and the scheduling and demographics functions of the practice management system.
• Maintains OSHA compliance.
• Reports any evidence of abuse or neglect to provider or appropriate official.

Supervision: This position has no supervisory responsibilities.

Immediate Supervisor: Lead Nurse; in their absence, COO or designee.

Physical Demands/Working Conditions:

Based on the needs of the organization work is generally performed and scheduled M - F. Occasional fill-in on Saturday may be available. While performing the duties of this job, the employee is frequently required to sit, talk or hear, use hands to finger, handle, or operate objects, tools, or controls, reach with hands and arms, and stand, walk, stoop, kneel or bend. The employee must occasionally lift and/or move more than 25 pounds; Specific vision abilities required by the job include close vision and the ability to adjust focus.

OSHA Classification I: Normal work routine involves potential for mucous membrane or skin contact with blood and/or body fluids; use of appropriate protective measures is required.