Program Specialist (Austin)

DescriptionWHO WE ARE:Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 1117 Trinity St, Austin, TX, in the Career Schools and Colleges department. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.WHO YOU ARE:A highly detail-oriented and analytical professional with a strong commitment to public service and ensuring quality career education. You possess excellent communication and problem-solving skills, with the ability to interpret and apply regulations fairly and consistently. You are a proactive and collaborative team player, dedicated to supporting the mission of the Career Schools and Colleges department at the Texas Workforce Commission (TWC) and safeguarding the interests of Texas students.WHAT YOU WILL DO:The Program Specialist II performs moderately complex (journey-level) consultative services and technical assistance work. Works under general supervision, with limited latitude for the use of initiative and independent judgment.YOU WILL BE TRUSTED TO:-Perform an array of technical, training, research, planning, policy, program assessment, and administrative activities related to program assignment.-Perform comprehensive reviews of literature, statutes, rules, and/or policies and prepares administrative reports, studies, and specialized research projects.-Provide support and collaborates in the planning, development, implementation, analysis, and documentation of an agency program.-Serve as a liaison to staff, government agencies, community organizations, or the general public to explain and provide technical assistance on program specifics and requirements.-Monitor and review compliance with program policies and procedures, statutes, and rules for assigned program.-Study and analyze operations and problems, prepares reports of findings and recommendations, and prepares justifications for procedural or policy changes.-Assist in reviewing and evaluating information on service delivery system methods, outputs, and activities to identify gaps in resources and recommend improvements-Assist in the collection, organization, analysis, and/or preparation of materials in response to requests for program information and reports.-May collaborate with program staff in determining trends and resolving technical problems.-May recommend and coordinate activities to produce a more effective program.-May assist in analyzing legislation to develop recommendations for policy in programmatic areas relating to the implementation, improvement, and/or expansion or reduction of program funding.-May assist in the developing policy and procedure manuals.-May provide guidance to others.-Perform related work as assigned.YOU QUALIFY WITH:- One year of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency.-Relevant academic credits may be applied toward experience qualifications for this position. YOU ARE A GREAT FIT WITH:Knowledge of:-Local, state, and federal laws related to the program area.-Public administration and management techniques.-Statistical analysis processes.-Budget processes.-Research techniques.-Training and marketing techniques.-Program management processes and techniques.Skill in:-Identifying measures or indicators of program performance.-Operating computers and applicable software.Ability to:-Gather, assemble, correlate, and analyze facts.-Devise solutions to problems.-Market programs.-Prepare reports.-Develop, evaluate, and interpret policies and procedures.-Communicate effectively.-Train others.YOU GAIN: - A Family Friendly Certified Workplace - Competitive starting salary: $4,197.91 - $4,447.91month - Defined Retirement Benefit Plan - Optional 401(k) and 457 accounts - Medical Insurance - Paid time off, including time for vacation, sick and family care leave - Additional benefits for active employees can be found at Duty involves up to 25% travel within the state of Texas.VETERANS:Use your military skills to qualify for this position or other jobs! Go to to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.Job Field: Eligibility InterviewersJob Type: StandardOrganization: TWC Business UnitSchedule: Full-timeJob Level: Non-ManagementTravel: Yes, 25 % of the TimeEmployee Status: Regular