Housing and Community Renewal Specialist Trainee 1 (NY HELPS)

Duties Description This position provides case management services to individuals and families participating in the Housing Choice Voucher (HCV) Program, helping them access and maintain affordable housing. The case manager manages an assigned caseload, determines program eligibility, processes annual and interim recertifications, and maintains accurate case records in accordance with program requirements. The position works directly with applicants, participants, property owners, and community partners to explain program requirements, resolve case related issues and support housing stability. Responsibilities Include But Are Not Limited To Participate in and conduct new admission and conversion briefings; interview tenants, gather relevant information to determine tenant eligibility, assemble required documents, input data into computer system, prepare and mail tenant and landlord notification letters, assemble complete tenant folder for filing. Filing will involve scanning and electronic filing as well working on pdf to edit, combine and export various documents. Process the wait listed applicants assigned periodically and procure and review various documents as required to ensure eligibility and preference status as required by Program rules, regulations, and admin plan. Prepare and process cases for Annual Recertification; review package documents for all essential data, interview tenants in person and by phone (audio & visual), obtain Enterprise Income Verifications and third-party verifications, correspond with tenants and employers to obtain required information, investigate questionable issues as needed, assemble complete document package for processing. Process annual recertification, Interim Recertifications, moves, lease renewals; review document package, analyze financial and household data, prepare data computation to determine subsidy for next year, input data into computer system to finalize recertification, prepare and mail tenant and landlord notification letters, ensure completed package is uploaded to Content Server. Facilitate and mediate communication with assigned clients and landlords as needed. Communicate directly with landlords regarding Section 8 voucher holders and adherence to program requirements. Regular communication, via telephone (audio & visual), email, and in one-on-one meetings, with program applicants, participants, and landlords. Perform program orientations to educate and inform applicants of program requirements and responsibilities. Respond in a timely manner to all allegations received such as drug-related criminal activities that threaten the health or safety of residents, violent criminal activity, fraud allegations, income discrepancies, household composition and any participant responsibilities that have been violated. Prepare cases for termination from program; assemble and review case documents to ensure that all relevant documents are present and that all required steps have been taken to protect tenant and agency interests, prepare case package and forward to a Supervisor and Legal Affairs Liaison for hearing. Attend informal hearings pertaining to any of the above allegations. Review selected cases for quality assurance to determine conformity with program regulations; reconstruct case history, analyze prior case activity, investigate, and finalize unresolved issues, initiate corrections as needed. Work and prepare responses to various reports, prepare, and follow up on recovery/repayment actions and submit to Supervisor in a timely manner. Coordinate with participants, property owners, and the inspection contractor to schedule required inspections, monitor inspection results and corrective action deadlines, and follow up on outstanding repairs and access issues in accordance with program requirements. Calculate and collect payments for unreported income by participating clients and attend informal hearings as required. Work with participants that are using portability to move to or outside our jurisdiction. Ensure that required forms are complete and participants are given orientation. Remain familiar with current U.S. Department of Housing and Urban Development Federal Regulations as they relate to Section 8 Housing programs. Other related duties as assigned. Training Housing Choice Voucher Specialist certification Attend additional seminars and/or training as required. Qualifications QUALIFICATIONS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. Non-competitive Minimum Qualifications Four years of experience analyzing data related to the development and implementation of policies associated with the various housing programs; providing guidance to the public including builders, sponsors, community organizations, local officials, landlords and tenants; or performing inspections or monitoring housing projects. PLEASE NOTE: An associate degree may substitute for two years of experience; a bachelor’s degree may substitute for four years of experience; a master’s degree may substitute for five years of experience; and a doctorate may substitute for six years of experience. Competitive Minimum Qualifications Must be reachable on the New York State Civil Service eligible list. 70.1 Transfer Qualifications One year of permanent or contingent permanent service in an eligible title for transfer determined to be similar by Civil Service. For transfers, a list of approved titles is available through Civil Service GOT-IT at The GOT-IT site will inform you if your title is transferrable. 55b/C Qualifications Candidates must meet the open competitive minimum qualifications for this position. Please be sure to submit your 55B/C letter. It is essential that candidates clearly and concisely indicate exactly how they meet the above minimum qualifications in their resume/email submission. Failure to show how you meet the minimum qualifications above may result in disqualification and removal from consideration. Additional Comments Please provide a current resume if interested in this position, and if substituting education for experience, please provide proof of an Associate's (or higher) degree, as indicated above in the non-competitive minimum qualifications. Please note the vacancy ID in the subject line of your email when applying. If you are applying from Indeed, please indicate the location of the position and paste the job duties into your reply. Your required educational credentials must have been awarded by an educational institution accredited by a regional, national, or specialized agency recognized as an accrediting agency by the United States (U.S.) Department of Education/Secretary of Education. If awarded by an institution outside of the U.S. and its territories, you MUST provide independent verification of equivalency when applying. A list of companies that provide these services (fees must be paid to the company you choose) can be found at Candidates who are brand new to state service will start at the hiring rate of the position, which is $56.183 plus $4,150 location pay. It is essential that candidates clearly and concisely indicate exactly how they meet the above minimum qualifications or providing the requested documents above may result in disqualification and removal from consideration. NYS Homes and Community Renewal (HCR) is committed to fostering a culture of diversity, equity, inclusion, and accessibility. Our work would not be possible without the diverse backgrounds, experiences, ideas, and abilities of our employees. HCR is committed to developing a workforce which represents the diverse population of New York State. HCR embraces a diverse and inclusive work environment by encouraging all individuals, including those with disabilities, to apply to open positions at the agency. #J-18808-Ljbffr New York State Division of Housing and Community Renewal