Guest Relations Agent (Full-Time) | InterContinental Miami Downtown
IHG Hotels
IHG Hotels - - Responsibilities: Greet VIP guests and conduct special check-in and check-out for VIP guests; Coordinate with Front Office about arriving VIP guests and communicate changes needed for their stay; Identify return guests and VIPs in advance; Coordinate and/or confirm reservations and coordinate delivery of VIP services and amenities; Respond to guest requests and complaints and perform service recovery gestures as needed
Vacancy posted more than 2 months ago
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