Senior Engineer

Description

Hybrid - 1 day a week in office

It's 9AM-5PM regular shift time role with overtime approved.

POSITION SUPPORTS 24X7 NYC 911 PSAP OPERATIONS. CANDIDATE MUST BE ABLE TO HANDLE QUICK FEEDBACK IN A HIGH-ENERGY/FAST-PACED ENVIRONMENT SIMILAR TO A NOC CENTER

Sr Engineer Spec-Network Operations NYC E911 reporting to Public Safety PMO

We are seeking a highly skilled and motivated 911 Sr. Engineer Specialist to join our NYC Public Sector 911 / Public Safety Service Management team. You will serve as the NYC E911/NG911 Public Safety Customer advocate, providing technical support and monitor, analyze and resolve all customer issues. You'll be responsible for coordinating any planned work with authorized Public Safety personnel and interface with internal and external organizations to ensure service quality. You'll also be involved in customer escalations as required to ensure timely resolution.

Role Description:

• Supports TDM and SIP-based networks used in 911 services

• Supports network evolution projects and processes to ensure 911 call delivery

• Documenting and tracking all service issues internally and externally, daily

• Reviewing Disaster Plans and Network Reliability with assigned Public Safety Customer

• Provide updates to assigned Public Safety Customer

• Attest to customer 911 circuits annually

• Attend customer service meetings when applicable.

What we're looking for...

You are energized by the challenge of working through difficult situations and finding positive outcomes. You defuse the situation, isolate the core issue and address the customer's concerns. You enjoy gathering information, understanding the facts of a situation, and like problem solving. You are flexible, dependable and work well on a team.

This position will be hybrid-based supporting NYC.

You'll need to have:

• Associate's degree

• Three or more years of relevant work experience

• Experience with technical service management

• Willingness to work flexible schedule including holidays, weekends, and after-hours as needed

• Ability to work rotating on-call coverage

Even better if you have:

• A degree in telecommunications

• Three or more years of telecommunications experience in the 911 field

• Strong understanding of 911 TDM, IP and Wireless technologies and protocols

• Strong verbal and written communication skills.

• Strong organizational and multi-tasking skills.

• Excellent decision making and analytical skills.

• Strong understanding of 911 architecture.

• Project/Program Management experience.

• 911 Network and/or CPE experience.

• 911 Switching or translations experience.

• External Public Safety or Emergency Services knowledge or experience.

• Experience with Managed WAN Network architecture

REQUIRED SHIFT:

40 hours per week normal business hours 8-5

Rotating on-call / after-hours coverage - eligible for overtime.

WORK SITES:

New York, NY-USA