Commercial Customer Support Specialist

Job Description Commercial Customer Support Specialist Job Location : United States-Nashville Sound made by Sennheiser – For more than 80 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences – whether in the studio, conference room, or on stage. For us, the audio industry is one of the most exciting to work in. In our global family business, you can expect not only a unique team where we trust, value and support each other, but also the opportunity to make your own significant contribution to our collective progress. Responsibilities The Commercial Customer Support Specialist increases customer satisfaction and retention by providing accurate, timely information to dealers, end users, and colleagues. Responsibilities include building strong customer relationships, entering orders accurately, applying approved discounts, providing pricing, communicating backorders and ship dates, attending product training, and maintaining organized customer files. Ideal candidates bring experience in the pro audio industry, anticipate customer needs, handle difficult conversations professionally, and build trust in face-to-face interactions. They adapt well to change, seek opportunities to grow, collaborate effectively with diverse colleagues, and pursue ongoing technical and functional learning. Strong organizational skills, attention to detail, excellent communication, and the ability to manage highly detailed processes are essential, along with a positive demeanor and a results-focused, accountable work style. Qualifications Strong PC skills (MS Office; JD Edwards preferred) Excellent customer service with diplomacy in difficult situations Clear oral and written communication; strong phone and active listening skills Strong interpersonal, organizational, and accurate data entry abilities Effective problem solving and troubleshooting Quick learner of systems, policies, and procedures Detail oriented, self-directed, and able to work independently or in a team Able to manage deadlines and multiple tasks in a fast-paced environment High School Degree – 2 to 4-year university degree preferred. 1–3 years previous customer service experience Order entry and order management experience What You Can Expect From Us Inspiring Work Environment: Become a part of our international family business, where a modern and dynamic work atmosphere awaits you. At Sennheiser, people and their mindset are at the heart of everything we do – they are our most valuable asset. Flexible Working Models: We offer flexible working hours and mobile work options to help you balance your professional and personal life. International Collaboration: Look forward to working in a global team collaboration and contributing to exciting projects that shape the future of audio. The audio world is diverse — from concerts and lecture halls to streaming platforms, meeting spaces, and studio recordings. So are we at Sennheiser. We welcome applicants from all backgrounds, regardless of gender identity, national origin, sexual orientation, ethnicity, religion, disability, or age. Do you want to join the team? Apply now. Please only use our online application form for applications. Do you have any questions? Please feel free to contact us at View email address on click.appcast.io. Further Information Recruiter: Lori Kaminski E-Mail Recruiter: View email address on click.appcast.io Legal Entity: Sennheiser Electronic Corporation #J-18808-Ljbffr Sennheiser