German Speaking CX Associate

Fluent in German and English, the freelance CX Associate will provide exceptional support to German-speaking customers remotely, managing inquiries through various channels and ensuring seamless communication between customers and the clinical team. Key Responsibilities Answer client inquiries through phone, email, and chat Address issues related to orders and product inquiries via customer interface platforms Track shipments and handle backend shipping inquiries Required Qualifications Fluency in German and English Availability to work weekends or have split shifts Highly organized with the ability to manage multiple projects concurrently Resourceful and quick to learn new skills independently Ability to handle uncertainty and rapidly changing situations calmly