Assistant Store Manager I

Assistant Store Manager – Coach Coach is a global fashion house founded in New York in 1941. The store assistant manager partners with the Store Manager to drive sales performance, operational excellence, and team development. Key Responsibilities Drive Sales & Strategy: support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed. Deliver Exceptional Service: create an inclusive, high‑energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in‑store and in the community. Lead & Develop Talent: recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision. Execute Omni‑Channel & Digital Engagement: support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience. Ensure Operational Excellence: oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships. Collaborate & Communicate: partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross‑functional projects. Requirements 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred. Strong customer focus and ability to thrive in a fast‑paced environment. Proven ability to inspire and motivate teams to exceed performance standards. Excellent communication, problem‑solving, and conflict resolution skills. Proficiency in Microsoft Office and retail systems; knowledge of omni‑channel services and clienteling strategies. Ability to work in a fast‑paced environment; strong English language proficiency. Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), and to climb, bend, kneel, and maneuver on the sales floor and in the stockroom. Schedule Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays). Physical Requirements Lifting up to 50 lbs. regularly and performing routine physical tasks on the sales floor and in the stockroom. Competencies for All Employees Courage: provides transparent feedback, addresses issues directly, and takes necessary action when required. Creativity: generates unique ideas and connects unrelated concepts. Customer Focus: dedicates effort to meet customer expectations and improves products/services based on feedback. Dealing with Ambiguity: copes with change, acts without full information, and manages risk comfortably. Drive for Results: consistently exceeds goals and pushes for high performance. Interpersonal Savvy: builds rapport, uses diplomacy, and diffuses tension. Learning on the Fly: learns quickly, experiments, and adapts to new challenges. Competencies for All People Managers Strategic Agility: anticipates future trends and creates breakthrough strategies. Developing Direct Reports and Others: provides challenging tasks, holds development discussions, and supports career growth. Building Effective Teams: blends teams, fosters morale, shares successes, and encourages ownership. EEO and Other Legal Statements Coach is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s qualifications and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other protected basis prohibited by law. The company will provide reasonable accommodation for disabilities or religious beliefs. If you require accommodation, contact Tapestry People Services at View phone number on click.appcast.io or View email address on click.appcast.io. Benefits Medical insurance Dental insurance Vision insurance 401(k) Paid paternity and maternity leave Commuter benefits Disability insurance Tuition assistance #J-18808-Ljbffr