Customer Service Representative - L1

Job Description

Job Description

Job Title: Customer Service Representative- Drive Thru (L1)

Location: South San Francisco, CA

Summary:

We are looking to hire a skilled/flexible L1 Customer Service Representative to support our B20 Drive Thru. In this role you will assist our clients with deployment of computer hardware and retrieval of refreshed/damaged/old hardware. The main responsibility is to be the first point of contact for customers picking up and dropping off hardware to the B20 Drive Thru. You will be required to work on-site and assist with non-technical login support. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, and raise issues to management when necessary.

Essential Duties and Responsibilities:

• Meet with customers per scheduled Calendar to assist with pick-ups, drop offs, and hardware swaps.
• Assist customers with unscheduled drive thru or walk ups.
• Receive, deploy and secure hardware.
• Update equipment tracking documents.
• Provide regular feedback consistent with the needs of the team and environment for ongoing improvements.
• Update ticket notes in multiple ticketing systems (OPUS and ServiceNow).
• Other duties and responsibilities may be assigned.
• Lift and carry 20 - 40 pounds.
• Maintain professionalism and appearance at all times.

Education/Experience:

• 1+ year Customer Service experience.
• Customer Service and experience working directly with customers is a must.
• Any Technical ability is a plus but not necessary.
• Able to multitask and prioritize multiple tasks/activities.
• Good interpersonal skills and organizational skills.
• Google Suite (sheets/docs/slides/chat/calendar) is a must.