Patient Service Representative

Job TitleJob SummaryTo accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.ResponsibilitiesPrepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documentsGreet patients, provide patients with initial paperwork and obtain copies of insurance and identification cardsRegister patients, update patient records, verify insurance accurately and timely, and check patients outDetermine, collect, and process patient payments and address collection and billing issuesRespond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requestsBalance daily patient charges (cash, check, credit cards) against system reportsComplete closing procedures by preparing closing documentation and submitting required reportsComplete cash control procedures and secure financial assetsMaintain complete and accurate documentationOther duties and responsibilities as assignedQualificationsHigh School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms. Compensation: $19.00 - $20.00 per hourCompany OverviewAmerican Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.PS: It's All About You!American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.We are an Equal Opportunity Employer.