Technical Program Manager

Technical Program ManagerCisco Cloud Security Group is a leading provider of Cloud Security and DNS services, enabling the world to connect to the Internet with confidence on any device, anywhere, anytime. Our approach is twofold; first Umbrella, our cloud-delivered security service, blocks advanced attacks including malware, botnets, and phishing threats, while our predictive intelligence engine uses machine learning to automate protection against newly-discovered threats before they can reach our customers. Today, we handle more than 80 billion daily Internet requests from 65 million+ users around the world. Our global network has proven reliability and adds no latency. We protect each and every one of our customers' devices globally without any hardware to install or software to maintain. Working at Cisco Cloud Security group means being surrounded by passionate and creative people who are determined to disrupt the Internet security industry with innovative ideas, world-class research and unrivaled products and services. It's a place where the best ideas are quickly transformed into products, features, campaigns and company-wide practices, with nearly 100% year-over-year usage growth.As Technical Program Manager within Cisco Cloud Security organization, you will be working very closely with the Software Engineering team, supporting cloud products and deliverables. You bring an AI-first Technical Program Management lens to everything you do, embedding artificial intelligence, machine learning, and intelligent automation into how programs are planned, executed, and delivered.Besides solid program delivery and technical skills, you have proven experience in problem solving, managing multiple projects simultaneously, a deep understanding of cloud product development, strong background in CI/CD development model, and delivery of complex large-scale software projects.You thrive in a fast-paced and demanding environment. You have the ability to think creatively and critically, lead through intellect, and are willing to roll-up your sleeves when needed. In addition, you are able to partner across a wide variety of functions. You have strong internal drive, a tenacious spirit, good communication skills and a collaborative method of working.Key Responsibilities:Bring deep technical Program Management expertise with an AI-first vision, pioneering the adoption of AI-driven tools, automation, and data-informed decision-making to accelerate program delivery and drive innovation across teamsSupport, track and manage complex program execution, cross-functional coordination, and inter/intra team communications to deliver outstanding, high quality program outcomesTrack and maintain cross-functional dependencies/deliverables, work with other cross-functional groups within Cisco Security to manage dependencies and deliverablesProvide timely issue resolution and critical path management; and facilitate good communication.Drive day-to-day program activities to meet overall program objectiveBe self-directed with the ability to review changes and weigh tradeoffs between engineering resources and operational improvementsProvide weekly updates and offer multiple levels of status across a wide spectrum of individual contributors to executive managementDrive an AI-first approach to program management, identifying and deploying AI/ML tools and intelligent automation to streamline planning, reporting, risk detection, and decision-makingPartner with engineering teams to plan and deliver AI/ML-powered features, demonstrating data-driven insights and predictive analytics to improve program velocity, quality, and outcomesMinimum Qualifications:Bachelor's + 8 years, a Master's degree + 6 years, or PhD + 3 years of complex program management (preferred in software cloud environments), using both agile and waterfall. Degree should be in Engineering, Computer Science or related technical field.3+ years of experience applying AI/ML tools, GenAI assistants, and intelligent automation to program management.3+ years of experience coordinating cross-functional projects, facilitating team meetings, and collaborating with geographically distributed teams.Prior experience in Lean Enterprise / Agile / Kanban practices and supporting tools.Experience with defect tracking applications like JIRA and business applications such as Word, Excel and Project.Preferred Qualifications:Able to communicate well with cross-functional team members, be able to efficiently collaborate with and influence team members to achieve project goals, and contribute positively to the engineering community environment.Ability to understand, discuss / communicate technical concepts, with both technical and non-technical individuals.Ability to find opportunities to embed AI across the software delivery lifecycle.Knowledge of cloud and network security concepts and technologies such as SASE, Security Service Edge (SSE), Zero Trust, DNS-layer security, secure web gateway (SWG), and firewall /cloud-delivered security.Familiarity with security compliance and certification frameworks (e.g., FedRAMP, SOC 2, ISO 27001, PCI DSS, GDPR) and experience supporting audit- or compliance-driven programs.Experience delivering programs in a DevSecOps environment, integrating security controls and testing into CI/CD pipelines and the software development lifecycleAwareness of AI/ML security and responsible-AI considerations, including model risk, data privacy, secure handling of sensitive data, and threat modeling for AI-enabled products.Understanding of vulnerability management, incident response, and secure SDLC practices; ability to coordinate cross-functional security remediation efforts.Relevant security certifications such as CISSP, CCSP, CompTIA Security+, or CISM are a plus.