Senior Manager of Customer Success
Virtual Vocations Inc
Leading a team of Customer Success Managers and Technical Account Managers, the full-time Senior Manager of Customer Success will drive portfolio performance, reduce systematic risk, and serve as a strategic partner across Sales, Product, and Go-To-Market teams in a remote capacity. Key Responsibilities Own and drive portfolio-level performance metrics including renewals, expansion, adoption, and customer health Build and scale high-performing Customer Success and Technical Account Managers while providing coaching and mentorship Establish operational excellence by driving discipline across service delivery and maintaining key operational standards Required Qualifications Previous experience with formal people management and team leadership Proven track record in broad portfolio impact including renewals, saves, and adoption metrics Experience with deal construction and commercial activity Established cross-functional influence across Sales, Product, and Go-To-Market organizations Entrepreneurial mindset with strong interpersonal, coaching, and mentorship skills Virtual Vocations Inc
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Senior Manager of Customer Success in New York, NY vacancy
- ...Senior Director of Customer Success About the Company Leading healthcare technology company providing an AI-native operating system purpose-built... ...health scores, and demonstrating P&L awareness in managing the team. The Senior Director will also be tasked with team...Senior
- ...Fox Point Recruitment LLC seeks a Client Success Director – Healthcare & Life Sciences to lead AI-driven enterprise transformations for senior life sciences clients, delivering AI foundations and large-scale programs that align with CEO-level mandates and drive measurable...Senior
- About Clearstory Clearstory is a construction change order management platform that brings clarity and control to complex... ...distributed team across the US. The Role We're hiring a Senior Director of Customer Success to own our entire post-sale organization: a team of 12...SeniorFor contractorsRemote workDay shift
- ...scale, improving talent strategy, employee engagement, and organisational intelligence. The Role We’re hiring a Senior Customer Success Manager as the third member of the New York CS team. You’ll build the CS playbook from the ground up, own our largest...SuggestedFull time
Few&Far
New York, NY1 day ago - A leading fintech company in New York seeks a Client Success Director to ensure clients successfully adopt and scale their banking platform. You'll manage the end-to-end client success plan, monitor client engagement, and maintain high satisfaction levels while collaborating...Senior
- ...Financial Services business in New York and is looking to hire two Senior Client Partners to lead that growth. This is a senior,... ...services. What they’re looking for: Proven experience managing large financial services clients at senior level Strong...SeniorFull time
Employment International
New York, NY3 days ago - ...practice. You do not need to currently be a Partner to be considered. The firm is specifically open to accomplished Tax Senior Managers and Tax Directors who are ready to make the step directly into Partner , alongside existing Partners who may be interested in...SeniorFull timeFor contractorsPrivate practice
Taurus Search
New York, NY2 days ago $142k - $214k
...services.We are looking for a Senior Client Partner to join Team... ...drive revenue by building and managing strategic partnerships with brands... ...of sales and operational customer serviceDevelop and implement... ...you share in Snap’s long-term success!CompensationIn the United...SeniorFull timeLive inWork at officeLocal areaSnap
New York, NY4 days ago$8k
...Enterprise Sales team, you'll play a crucial role in helping our valued customers drive their businesses forward. As a trusted advisor, you'll... ...you with a competitive edge and leverage to boost your own success and career growth.Sales recognition programs that have, in the...SeniorFull timeTemporary workPart timeWork experience placementShift workVerizon
New York, NY3 days ago$320k
...business area for Netflix!We are seeking a Senior Client Partner experienced in selling... ...with client CMOs, Marketing teams, Brand Managers, and Media Directors to influence ad spending... ...programmatic expertise with proven success architecting annual agreements, joint business...SeniorHourly payFull timeImmediate startFlexible hoursNetflix
New York, NY3 days ago$134k - $252k
...was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.THE ROLEAs a Senior Customer Success Manager (CSM), you will serve as a trusted advisor and customer advocate, personalizing the Everpure and Portworx experience for...SeniorWork at officeFlexible hoursPure Storage
New York, NY3 days ago$140k - $150k
...What you'll shapeYou'll work to drive our customer happiness to a new, all-time high by... ...With your help, they’ll launch Frontify successfully, adopt it widely, and continually drive... ...process, collaborating with Account Managers as needed to address concerns and ensure...SeniorSummer workWork at officeLocal areaFrontify
New York, NY2 days ago$125k - $145k
...Location : New York City (Hybrid) Reports to : VP, Customer Success About Curacity Curacity is a hospitality technology... ...Buenos Aires. About the Role We're seeking a Senior Customer Success Manager who thrives at the intersection of marketing strategy and...SeniorFull timeCasual workSeasonal workWork at officeLocal areaCuracity
New York, NY1 day ago- ...PlanningPigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people,... ...’d love to hear from you.About the RoleWe're looking for a Customer Success Operations Manager to own the strategy, planning, and...SeniorFull timeWork at office
Pigment
New York, NY2 days ago $80k - $140k
...locations listed for the role. Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation,...SeniorWork at officeLocal areaFlexible hoursAmazon
New York, NY3 days ago$110k - $130k
...advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on,...SeniorWork at officeWorldwide3 days per weeksmartly
New York, NY2 days ago$128k - $161k
Make Your Mark: With very limited direction, the Customer Success Manager delivers post-sales efforts to their assigned customers via a consultative... ..., you'll work with our largest customers who require a senior level of consultation and experience.Deliver on the...SeniorFull timeContract workTemporary workWork at officeShift work3 days per weekBlackLine
New York, NY1 day ago- ...As a Senior Client Success Manager (Sr. CSM) at 2X, you bring strategic maturity and operational depth to managing high-complexity and enterprise-level accounts with a primary focus on client health, stakeholder engagement, and value realization. You’ll own a portfolio...Senior
2X Inc
New York, NY2 days ago $104.33k - $150k
...future where trusted data becomes a transformative force for business and society. The ChallengeWe are looking for a Senior Customer Success Manager to join our Customer Experience team. In this role, you will act as a trusted advisor for our strategic customers from...SeniorWork experience placementWork at officeLocal areaWorldwideFlexible hours3 days per week1 day per weekOneTrust
New York, NY3 days ago$128.2k - $192.2k
...pay off, for our people, our customers, and the world around us. As... ...and a leading AI platform for managing people, money, and agents, we... ...within the Specialized Customer Success team in Workday’s Customer... ....Act as a trusted advisor to senior stakeholders across Legal, Procurement...SeniorFull timeContract workWork at officeRemote workHome officeFlexible hoursShift workWorkday
New York, NY2 days ago$123.1k - $227k
...AI CRM, where humans with agents drive customer success together. Here, ambition meets action.... ...AI solutions and organizational change management. For companies on their Agentic Enterprise... ...of AI solutions.As a Customer Success Senior Manager, you are a key driver of value...SeniorFull timeWork experience placementRemote workShift workSalesforce
New York, NY4 days ago$123.1k - $273k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust.... ...expertise, and tools to stay agile.As a Customer Success Manager, Senior Manager (CSM, Senior Manager), you will serve as a named...SeniorFull timeWork experience placementWork at officeFlexible hoursWeekend work3 days per weekSalesforce
New York, NY4 days ago$130k - $140k
About the Role:We are hiring a Senior Customer Success Operations Manager to join our CTV and OMNI publisher team in New York. Our CSOMs typically come from Advertising Operations or analytical ad tech backgrounds.As a Senior CSOM, you will own the day-to-day health of...SeniorWork at officeRemote workPubMatic
New York, NY4 days ago- ...solutions. Enhance your expertise in transplantation and healthcare operations.Job DescriptionSenior Client Success and Implementation Manager OverviewThe Senior Client Success and Implementation Manager oversees client relationships, ensuring successful project delivery...Senior
Green Key Resources
New York, NY5 days ago $100k - $120k
...Senior Client Success Manager New York, New York DeepIntent is the leading healthcare marketing platform, purpose-built to help marketers plan, activate, and optimize data-driven campaigns with speed and precision. Trusted by the world's top healthcare brands and their...SeniorDeepIntent
New York, NY4 days ago$110k
...Red Hawk Technologies is looking for a Senior Client Success Manager to own our \"Summit\" book of business - our largest accounts. This is a senior... ...or a comparable relationship-management role - ideally in custom software, managed services, or a professional-services/...SeniorContract workRemote workRed Hawk Technologies
New York, NY4 days ago$110k - $120k
...As a Senior Client Success Manager, you will act as a lead strategic partner and executive-level trusted advisor to Navan’s most strategic and... ...program stakeholders, acting as the definitive ‘voice of the customer’ to prioritize adoption, retention, and long-term...SeniorJobicy
New York, NY4 days ago- ...Customer Success Manager Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks. In December 2025, the company announced an $81M Series B led by NVIDIA and Bain Capital Ventures, with participation from Capital One Ventures, Citi Ventures,...SeniorWork at officeImmediate startMonday to Friday
Adaptive Security Corporation
New York, NY3 days ago $115k - $130k
Dealpath is looking for a self-motivated Senior Customer Success Manager to join our growing team in New York City or San Francisco. As a Senior CSM at Dealpath, you'll own a portfolio of enterprise and strategic accounts, typically 30 to 40, for firms like Blackstone,...SeniorContract workWork at officeFlexible hoursDealpath
New York, NY2 days ago$150.1k - $227k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust.... ...and you are the future of Salesforce.The Customer Success Manager, Senior Manager is a highly strategic and experienced individual...SeniorFull timeWork at officeFlexible hours3 days per weekSalesforce
New York, NY2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Manager of Customer Success. Be the first to apply!
Related searches
- director of customer success New York, NY
- head of customer success New York, NY
- senior living New York, NY
- senior associate vice president New York, NY
- senior app developer New York, NY
- senior manufacturing engineer New York, NY
- senior ml engineer New York, NY
- senior data analyst New York, NY
- senior manager strategic partnerships New York, NY
- senior executive director New York, NY