Senior Specialist, Customer Success

Senior Specialist, Customer Success

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

The Client Success team is looking for a Client Success Manager (CSM) to act as the daily liaison between Mastercard and our strategic clients and partners, ensuring their success and complete satisfaction with our products and services. As a key member of a rapidly growing Client Success organization, your primary responsibility will be to develop and maintain strong relationships with our client base helping to grow the existing business. This will be achieved by working closely with each client emphasizing a strong client connection, providing valuable insights and giving personal account support. You will work with some the largest financial companies in the world who are actively embracing the digitization of financial data.

In this client-facing position, you will:

• Become knowledgeable of Mastercard solutions and service offerings, including business solutions and implementation methodologies
• Manage client relationships and become the trusted advisor
• Work with and support sales through upsell opportunities
• Work to ensure customer satisfaction with Mastercard products and services by anticipating client needs and understanding the overall vision of their company
• Collaborate cross-functionally within Mastercard to provide outstanding client support
• Advocate for the needs of clients to leaders in different departments
• Understand clients' business challenges and industry trends and consult on how Mastercard can help them achieve their objectives
• Establish success plans that clarify client goals and enable them to measure their

The ideal candidate for this position should have:

• Strong organizational, managerial, and personal skills to successfully communicate and negotiate with internal and external customers
• Excellent presentation skills and ability to communicate with C-level business executives
• Service driven with a desire to see clients succeed
• Strategic mindset and ability to understand client and industry objectives
• Excellent problem-solving techniques and issue management skills
• Great verbal and written skills
• Proactive and highly organized
• Self-driven, motivated and results oriented
• A intermediate level of client management experience.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

Salt Lake City, Utah: $99,000 - $144,000 USD

O'Fallon, Missouri: $99,000 - $144,000 USD

Purchase, New York: $114,000 - $166,000 USD