Quality Control Specialist I

Quality Control Specialist I

Vermont Department of Labor is looking for people with auditing, adjudicating, accounting, and/or program compliance experience to join the Benefit Accuracy Measure (BAM) unit in the Unemployment Insurance Division. If you have strong analytical and customer service skills, this may be a great position for you! The Quality Control Specialist I is an entry-level position that is responsible for quality control reviews of statewide unemployment compensation benefits. Duties involve the investigation and analysis of randomly selected cases of compensated weeks of unemployment and denied unemployment insurance claims. Frequent interaction with claimants, employers, and their representatives is required.

Examples of job duties include:

• Working cooperatively with a team of fellow BAM Investigators, the BAM Supervisor, and other UI coworkers to ensure accuracy and timeliness of BAM cases;
• Conducting detailed fact-finding investigations that maintain a documented audit trail;
• Analyzing wage data and ensuring accuracy of reporting and calculations;
• Analyzing findings of fact to reach supported conclusions of eligibility;
• Applying laws and guidelines to draft clear, accurate, concise determination letters;
• Drafting structured summary statements that detail the relevant facts and conclusions of the BAM investigation, as well explain the disposition of resolved issues and exceptional items;
• Appearing at appeals hearings as needed to explain BAM rationale in determinations; and
• Maintaining tracking of progress for all cases at various stages of the auditing process to ensure timeliness.

The successful applicant will have demonstrated success in:

• Working in a highly goal-oriented cooperative team environment;
• Basic to intermediate skill in Microsoft Office software, including Outlook, Excel, Word, Teams, and OneDrive;
• Understanding and applying standard both physical and digital file management practices that protect sensitive information;
• The ability to work independently by self-managing daily and weekly workplans to ensure work timeliness;
• Ability to stay organized and on task while handling multiple and changing high priority items;
• Experience in technical writing that addresses application of rules, regulations, and/or laws;
• Ability to learn new tasks and processes quickly and effectively; and
• Passion for continuous learning and improvement with their work.

BAM staff are currently working in the Vermont Department of Labor Central Office in Montpelier, and the successful applicant will be expected to work on site, full time. The successful applicant will be a self-starter with enthusiasm for problem-solving and a can-do attitude.

This position, Quality Control Specialist I (Job Requisition #54929), is open to all State employees and external applicants. If you would like more information about this position, please contact View email address on click.appcast.io

Environmental Factors Duties are performed at the central office in Montpelier. Incumbents may encounter uncooperative or hostile attitude during reviews for which considerable human relations skills are required. Significant pressure to meet timeframes and deadlines is to be expected.

Minimum Qualifications Associate's degree or higher in Accounting, Business or Statistical Analysis or Investigations. OR High school diploma or equivalent AND two (2) years or more experience at or above a technical level in auditing, accounting, fiscal quality control, program compliance or general Unemployment Insurance programs.

Preferred Qualifications Associate's degree or higher. Experience in quality control auditing and compliance evaluations; Understanding of unemployment insurance law; Experience drafting and rendering decisions/remedies/determinations; Experience in documented investigations; and Experience working on a mainframe computer system.

Special Requirements To best meet the needs of the Department, incumbents may be required to work nonstandard office hours.

Total Compensation As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Equal Opportunity Employer The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.