Healthcare Product Strategy & Design - Senior Consultant

Position Summary Join Deloitte's Customer Strategy & Design practice to support healthcare clients in product strategy, design, and implementation. Our teams help health plans, providers, and pharmacy organizations shape and deliver digital experiences for their members, patients, and providers. In this client-facing consulting role, you will turn customer research, journey mapping, and service design into product requirements and experiences, partnering with client product teams and Deloitte engineering, data, and design teams. The role offers the opportunity to build your healthcare and consulting expertise, contribute to pursuits, and take on increasing ownership of client work. Recruiting for this role ends on Feb 1, 2027 Work you'll do As a Healthcare Product Strategy & Design Senior Consultant, you will support healthcare clients with product strategy, design, and implementation. Specifically, you will be responsible for: Conduct customer research, journey mapping, and service design to identify and address high-friction experiences across benefits, pharmacy, and navigation.Define product requirements and shape epics, user stories, and acceptance criteria, partnering with client product teams and Deloitte engineering, data, and design teams to bring experiences to life.Support product strategy and roadmap development for member, patient, and provider experiences, balancing experience outcomes with cost.Synthesize research and analysis into clear insights and recommendations for client stakeholders.Use AI tools to accelerate everyday work, such as research synthesis, drafting, and analysis, and help clients explore AI-enabled member and provider experiences.Senior Consultants: lead a workstream or project, guide team members, and manage day-to-day client interactions.Consultants: contribute to workstreams, with a focus on research, synthesis, and analysis. A successful candidate would possess these skills: Understand the unique context of healthcare providers and insurers, and how to design innovative products within those constraintsAbility to work independently and collaborate as part of a teamEffective written and verbal communication skillsAttention to detail and quality of work productAbility to build and sustain professional relationshipsCuriosity and comfort using AI tools to accelerate everyday workAbility to manage and prioritize multiple tasks in a fast-paced and dynamic environmentStrong interpersonal skills and professional demeanorAbility to meet deadlinesSenior Consultants: ability to lead workstreams or projects and mentor others The team Deloitte's Customer Strategy and Design practice is the strategic and experiential hub of Deloitte Digital. We excel in customer experience, marketing strategy, commercial transformation, and innovation/design, offering insights to navigate disruption and shape client agendas. Our team includes business strategists, operations experts, designers, and technologists focused on customer-centered solutions. We specialize in customer segmentation, go-to-market strategy, channel optimization, service design, UX design, and customer analytics. Join us to drive impactful customer experiences and market success. Qualifications Required: 5+ years of experience in consulting, in-house strategy, customer experience (CX), or product roles, including leading a workstream or project.5+ years of experience working with or within health plans, healthcare providers, and/or pharmacy organizations.5+ years of experience in experience-driven product work, including defining requirements, shaping user stories, and partnering with product and engineering teams to bring experiences to life.4+ years of experience in customer research, journey mapping, or service design.2+ years of experience using AI tools to accelerate everyday work, such as research synthesis, drafting, and analysis.Ability to travel 50%, on average, is based on the work you do and the clients and industries/sectors you serve.Limited immigration sponsorship may be available. Preferred: Experience in management consulting advising health plans, healthcare providers, pharmacy benefit manager (PBM) organizations, specialty pharmacies, or digital pharmacies.Experience in engineering, software development, data, or technical product management.Experience participating in client working sessions and presenting analyses or recommendations to stakeholders The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $128,000 – $252,500. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #Customer_US#CSD_US Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at View email address on click.appcast.io. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles’s Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers Requisition code: 375065 Job ID 375065 Strategy, Growth, and Transformation | Enterprise Strategy and GrowthSame job available in 41 locations