Spa Manager

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Job Description

Pre-Opening Opportunity

This role is a unique opportunity to be part of the pre-opening team for Denu Hotel & Spa, contributing to the launch of a new luxury wellness concept from the ground up. The Spa Manager will play a role in shaping the spa's identity, building and training the team, and bringing the Denu Solstone Spa vision to life.

Responsibilities during the pre-opening phase will include developing SOPs, participating in hiring and onboarding, overseeing vendor and product selection, supporting design and space planning, and ensuring a seamless opening experience for both guests and team members.

This is an opportunity to build, influence, and lead a flagship spa experience within a growing portfolio.

Position Summary

The Spa Manager leads all aspects of the resort spa, ensuring a highly profitable operation that enhances overall guest satisfaction, brand positioning, and total resort revenue. This role oversees daily spa operations, team leadership, retail and treatment revenue, expense control, and collaboration with Rooms and F&B to drive holistic wellness experiences.

What you will accomplish

Key Responsibilities

Operational Leadership

• Oversee daily spa operations (front desk, locker rooms, treatment rooms, relaxation areas, fitness/wellness if applicable) to ensure smooth, consistent service delivery.
• Develop, implement, and maintain SOPs for all spa services, guest journeys, cleanliness, sanitation, and safety in line with state and local regulations.
• Manage scheduling to balance therapist productivity, guest demand, and labor costs.
• Ensure all licenses, certifications, and inspections are current and compliant.

Financial & Commercial Performance

• Own the spa P&L: forecast, budget, and deliver revenue, GOP, and flow-through targets.
• Optimize treatment mix, pricing, and promotions based on demand patterns, comp set, and guest feedback.
• Drive retail strategy (product curation, merchandising, inventory, and shrink management) to maximize retail capture and average retail per guest.
• Analyze daily/weekly KPIs (treatment utilization, therapist productivity, revenue per available treatment hour, retail per ticket, payroll %, cost of goods, etc.) and course-correct quickly.

Guest Experience & Brand

• Curate a specific wellness experience leveraging local ingredients, terroir, and seasonality in treatments and retail.
• Ensure consistent luxury service standards: personalized greetings, consultative treatment recommendations, warm handoffs to other outlets (F&B, tasting rooms, activities).
• Monitor guest feedback channels (post-stay surveys, online reviews, in-stay feedback) and drive action plans to maintain top-tier scores.
• Partner with Marketing/Revenue to create packages, promotions, and content that highlight the spa and wellness offering (e.g., spa + tasting menus, couple retreats, midweek locals offers).

People Leadership

• Recruit, train, and develop a high-performing spa team (therapists, estheticians, attendants, front desk, supervisors).
• Implement ongoing product and treatment training with vendor partners and internal trainers.
• Foster a culture of accountability, wellness, and hospitality; conduct regular 1:1s and performance reviews aligned with KPIs.
• Create and manage incentive programs for upselling, cross-selling, and retail performance while maintaining service integrity.

Cross-Functional Collaboration

• Work closely with Rooms, F&B, Sales & Events, and Revenue to integrate spa into group offerings (retreats, weddings, corporate programs) and drive total resort revenue.
• Coordinate with Engineering and Housekeeping to maintain spa facilities at luxury standards and minimize downtime.
• Provide accurate, timely information to Sales for proposals, site inspections, and VIP itineraries.

What you will bring

Qualifications

Required

• 3-5+ years of leadership experience in a spa, wellness center, or luxury hospitality environment; at least 2 years in a supervisory/manager role.
• Strong financial acumen with proven experience managing a P&L and hitting revenue and profit targets.
• Demonstrated success in building and leading teams in a high-touch guest environment.
• Knowledge of spa software/POS systems, inventory control, and scheduling platforms.
• Excellent communication and interpersonal skills; able to influence across departments.

Great if you have

Preferred

• Experience in a luxury resort or hotel spa, in a city location.
• Background as a licensed therapist or esthetician is a plus but not required.
• Familiarity with Phoenix market and luxury traveler expectations.

Key Performance Indicators (examples)

• Spa revenue and GOP vs. budget/forecast
• Revenue per available treatment hour (RevPATH) and utilization %
• Retail revenue as % of total spa revenue and retail per guest
• Guest satisfaction scores (spa-specific and overall resort)
• Staff engagement and turnover
• Contribution to total hotel revenue and ancillary F&B capture from spa guests

OS&E Coordinator - New Hotel Opening
Position Summary

The OS&E Coordinator is responsible for planning, purchasing, tracking, receiving, storing, and distributing all Operating Supplies & Equipment (OS&E) required for the successful opening of the hotel. This role works closely with the project team, ownership, procurement, contractors, designers, and hotel department leaders to ensure all operational supplies, furniture, fixtures, equipment, and office materials are installed, organized, and ready for opening day.

Key Responsibilities

• Coordinate all OS&E procurement activities from project initiation through hotel opening.
• Develop and maintain OS&E budgets, inventories, procurement schedules, and tracking reports.
• Coordinate receiving, warehousing, inventory control, and distribution of all OS&E items.
• Assist with the delivery, assembly, placement, and installation of furniture, fixtures, and operational equipment throughout the hotel.
• Support the setup and organization of guest rooms, public spaces, back-of-house areas, offices, and operational departments.
• Assist department leaders with setting up offices, including furniture placement, office supplies, filing systems, and operational materials.
• Coordinate the movement and relocation of furniture, equipment, and supplies as operational needs change during the pre-opening phase.
• Work alongside contractors, vendors, and hotel staff to ensure departments are fully equipped and operational according to the opening schedule.
• Conduct quality inspections of delivered goods and report damaged, missing, or incorrect items.
• Maintain accurate inventory records, asset documentation, and storage organization.
• Monitor purchase orders, invoices, and expenditures to ensure budget compliance.
• Assist with room and departmental installations, mock operations, and opening readiness activities.
• Support hotel leadership with special projects and operational tasks necessary to achieve a successful opening.

Physical Requirements:

• While performing the duties of this job, the employee is frequently required to walk, stand, crouch/bend/stoop, reach, smell, and push/pull, the employee is constantly required to hear and talk. The employee must occasionally sit, grasp, and lift objects weighing up to 50 pounds or more. Specific vision abilities constantly required are near vision and occasionally required include close and far vision. Finger dexterity is required to operate a point-of-sale system, use of a jigger, and stirring with a bar spoon.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.