Professional Services Engineer

Overview Nautilus Hyosung America, Inc. (HYOSUNG) is a world leader in ATM self-service technologies. We have built a reputation for innovation by continually researching, developing and delivering quality ATM products – flexible products that adapt to our changing world and our customers’ changing needs Nautilus Hyosung America, Inc. (HYOSUNG) is a world leader in ATM self-service technologies. We have built a reputation for innovation by continually researching, developing and delivering quality ATM products – flexible products that adapt to our changing world and our customers’ changing needs Job Summary The PS Manager will manage a team of project managers and will report on the delivery portfolio of Professional Services projects. Project Managers at Hyosung own all aspects of customer-facing professional services projects and are directly responsible for initiating, planning, execution, control, quality, and directing all efforts related to the successful and profitable implementation of software delivery projects – spanning technical, schedule, costs and contract areas of assigned projects. The PS Manager will drive this team to implement best practices, refine the delivery process, assign/coach/mentor the staff, and be responsible for delivering the project revenue. This is a highly visible position that ultimately owns the customer relationship via their staff, has responsibility for driving customer satisfaction, is a primary customer escalation point and is the largest driver of ensuring the voice of the customer is heard. Essential Functions Program/Project Management Governance: This involves establishing frameworks for robust project management, including: program/project management methodologies (Agile, Iterative and Waterfall) Full human resource management responsibility for project management staff. Support Project Managers in planning, pricing and developing statements of work and creating the schedules required to facilitate an integrated work effort, in conjunction with the customer and other NHA teams. Broadening and maturing the overall project management practice in terms of education, process, and tool improvements. Portfolio Management: This involves strategic planning, roadmap development and orchestration, execution and reporting transparency. Provide the leadership and support required to project managers to plan and deliver timely, cost effective and quality project deliverables in accordance with project management and solution delivery methodologies. Maintain and promote timely communications through project status meetings and reporting. Advise Project Managers on the management of project scope, issues, schedules, requirements, resource assignments/allocations, deliverables, budgets, risks and communications. Assess the performance of programs, projects and project managers. Identify and effectively resolve issues and conflicts within and among project team(s). Conduct regularly scheduled project status and issue reviews with Project Managers. Ability to travel 10-20%. Education And Experience Minimum of ten years’ experience in Project Management/Program Management Previous experience managing a team of project managers Strong Project Management skills and understanding of technology, such as software, hardware, networking, systems development and implementation Successful experience in delivering professional services such as consulting, system implementation, software integration and support Extensive business and technical experience Four-year degree in business or a technical degree PMI Certification desired Preferred Qualifications The individual must be highly self-motivated, responsive, with excellent leadership, mentoring, customer relationship, facilitation, interpersonal, written and oral communications skills, have proven project management experience, and have the ability to: Deal with adversity and communicate challenging situations in a positive and productive manner, both with the customer and internal organizations Manage varying degrees of priorities and demands, both internal and customer driven Create an environment conducive to contribution, growth and achievement with an emphasis on customer-focused behavior Work under tight deadlines Communicate complex technical solutions to technical and non-technical audiences Provide best practices principles in software implementation environment Take ownership of issues and drive solutions Lead and influence teams and be an effective team leader Act in an autonomous role with little, if any, management direction Establish relationships, network and collaborate with other teams to achieve desired results Be the voice of the customer to peers and management, and to work with executive level management Work in both a pro-active and re-active manner concurrently Understand and lead team members in complex technical projects Listen, evaluate and communicate to management on direction, recommendations, status, and critical success factors Utilize standard project management tools and methodologies The PS PMO Manager interfaces and coordinates with the following organizations Client sponsor, executives, steering committee, project teams NHA executives, steering committee, project teams Professional Services management and team Global software management and team QA, software development, field service organization, sales and marketing, product management and support External vendor organizations Others as required Physical Demands These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions. While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required to perform this job include close vision. Work Environment While performing the responsibilities of the job, these work environment characteristics are representative of the environment the jobholder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. The employee may be occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal. Nautilus Hyosung America, Inc. recognizes and values the diversity of its employees, customers and business partners. Equal Opportunity Employer ~ Minorities/Females/Disabled/Veteran #J-18808-Ljbffr