Visitor Experience Specialist

Job Description

The Specialist, Visitor Experience supports the development and execution of Sherwin-Williams visitor experience strategy by translating business priorities, customer interests and corporate narratives into impactful brand engagement opportunities. Reporting through the Visitor Experience function within Corporate Communications, this role partners with internal stakeholders to customize visit content, align messaging and strengthen audience engagement across corporate exhibits and tours.

Leveraging strong communications, storytelling and relationship management skills, the Specialist consults with business leaders to understand visit objectives, identify relevant content and tailor each experience to visitor needs. The role frames exhibit narratives, develops audience-specific messaging, procures relevant display items and delivers visitor experiences in a friendly, business-professional manner that helps strengthen relationships with customers, investors, suppliers, prospective employees and other key stakeholders.

Responsibilities

Designing and Delivering Meaningful Audience Experiences

• Designs customized visitor experiences aligned with audience needs, visit objectives and business priorities.

• Partners with visit requestors and internal stakeholders to understand audience profiles, desired outcomes and measures of success.

• Translates business priorities into engaging, audience-centered experiences that showcase Sherwin-Williams enterprise-wide capabilities, innovation and strategic direction.

• Delivers exceptional experiences during customer, investor, executive and other high-profile visits while serving as a professional ambassador for Sherwin-Williams.

• Provides audience engagement and support throughout the visitor journey and adapts to evolving needs and real-time changes.

• Helps maintain consistent execution and coverage across corporate exhibit spaces within Cleveland and Brecksville, Ohio, locations.

Developing Content, Storytelling and Visitor Experiences

• Develops and maintains visitor-facing content that supports enterprise messaging and reinforces Sherwin-Williams strategic priorities.

• Curates and enhances exhibit content, tour narratives, digital experiences and other visitor engagement tools to maximize audience impact.

• Collaborates with Corporate Communications, business units, leadership teams and subject matter experts to ensure content accuracy, relevance and alignment.

• Identifies opportunities to incorporate new stories, innovations, business priorities and thought leadership into visitor experiences.

• Assists in the development and maintenance of tour materials, exhibit collateral, digital content, experience briefs and other supporting communications resources.

Consulting with Internal Stakeholders

• Serves as a trusted partner to internal stakeholders by recommending visitor engagement strategies that support business goals and audience objectives.

• Facilitates planning discussions with visit sponsors, functional leaders and business partners to align on desired outcomes and experience approaches.

• Identifies potential gaps, risks or opportunities that may impact visit success and recommends solutions.

• Builds strong cross-functional relationships that strengthen organizational support for the Visitor Experience program and related initiatives

Advancing the Visitor Experience Program

• Contributes to the ongoing growth and evolution of the Visitor Experience program through measurement, innovation and continuous improvement.

• Evaluates visitor feedback, stakeholder input and observed outcomes to identify opportunities to enhance experiences, storytelling and audience engagement.

• Recommends improvements to exhibits, content, messaging, processes and visitor engagement techniques.

• Monitors emerging trends in visitor experience, communications and experiential engagement to inform future enhancements.

• Collaborates with key partners, including Events & Resource Management, Security, IT, Catering and other supporting functions, to optimize the overall visitor experience.
• Supports strategic Corporate Communications initiatives, special projects, program resources and knowledge-sharing efforts.

Other Responsibilities

• Assumes additional responsibilities and special projects as assigned.

This position is not hybrid/remote and will be located at our Cleveland Headquarters office.

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

Must be eighteen years or older

Qualifications

• Required Qualifications:
• • Keen attention to detail, ability to work independently, strong organizational, interpersonal, listening and speaking skills
• • Writing. Editing and Public Speaking skills with proven proficiency using different styles of message delivery to reflect the nature of the stakeholder, audience and key takeaways
• • Ability to assist internal and external customers in an approachable and welcoming manner
• • Ability to work effectively across all levels of the organization
• • Ability to work cooperatively and effectively as part of a team
• • Ability to multi-task and work well independently and under pressure in a fast-paced environment
• • Reliable attendance and punctuality
  • Bachelor's degree in a related discipline; (e.g., Communication, Marketing, Business, Journalism, English).
  • Must be at least 18 years or older
  • Must be legally authorized to work in the country of employment without now or in the future requiring sponsorship for employment visa status (e.g., OPT, CPT, H1B, EB-1, etc.)
  Preferred Qualifications:
  • Prior experience in museum tours, event planning, hospitality and/or a customer service environment.

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life ... with rewards, benefits and the flexibility to enhance your health and well-being
Career ... with opportunities to learn, develop new skills and grow your contribution
Connection ... with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.