HVAC Retail Service Supervisor

Job Description

Job Description

Step into a leadership role with Airtron Heating & Air Conditioning of Austin as our next full-time HVAC Retail Service Supervisor. Located in Austin, TX, this opportunity offers a competitive $70,000+ base salary plus incentives, a company vehicle, and the chance to impact both our sales and service teams.We also offer the following benefits and perks:Health, dental, and visionHSA/FSAPaid time off (PTO)Paid holidays401(k) with company matchLife insuranceDisabilityMentor/apprentice program THE GROWTH YOU HELP PROVIDE AS A HVAC RETAIL SERVICE SUPERVISORTypical hours are Monday through Friday, 8:00 AM to 5:00 PM. However, schedules may vary based on seasonality, customer demand, and workload This position is entirely onsite, ensuring you are present to lead and support your teams each day.Each day, you will lead and coach the HVAC sales team, driving them to reach and surpass sales targets. You will supervise both installation and service technicians, providing direction and support as they handle daily tasks. When complex service issues or customer concerns arise, you will step in to resolve escalations and complaints, ensuring a positive experience for every client. Your technical expertise will be key as you support troubleshooting advanced heating, cooling, and ventilation systems. Throughout the day, you will also track and monitor technician KPIs, ensuring high performance across your teams. Your role will be central to the smooth operation and success of both sales and service functions at Airtron Heating & Air Conditioning of Austin. OUR IDEAL HVAC RETAIL SERVICE SUPERVISOR3+ years of HVAC industry experienceExperience leading or coaching teamsAbility to manage both installation and service techniciansStrong skills in handling escalations and complex service issuesTechnical knowledge to support troubleshooting advanced HVAC systemsExperience tracking and interpreting technician KPIsSales experience (preferred) ABOUT USAirtron Heating and Air Conditioning is one of the leading providers of heating, ventilation, and air conditioning systems. With more than 40 years of experience in the cooling and heating industry, we have the knowledge and skills that allow us to stand firmly behind our work. Along with other recognitions, we are proud to receive accreditation from the Better Business Bureau (BBB).Our company environment is energetic and constantly improving. We encourage our employees to think proactively about their career choices. Along with amazing benefits, we provide career growth opportunities to our employees. We believe our employees are critical to our ongoing success. Come join us and empower your future! HOW TO JOIN USBe our new HVAC Retail Service Supervisor! Apply now using our mobile-friendly application.Candidates must successfully pass a background check, and we also conduct pre-employment drug testing. Please note that any job offer extended will be contingent upon the results of both background and drug testing.